Since our founding, we have gone beyond a conventional format to create experiences that strike the perfect balance of details our guests want and the services they need. At AC Hotels, we overthink your stay, so you never have to.
If you can live up to our Brand Promise we want to talk to you. AC Hotels by Marriott is Harmonious, Discerning and Modern. Do your research, apply and we'll call you for further steps.
Salud!
Job overview
Our Front Desk Team Members or Welcome Reception Team greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.
What you will be doing
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible while providing AMAZING GUEST SERVICE.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures while providing AMAZING GUEST SERVICE. .
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc while providing AMAZING GUEST SERVICE. .
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards while providing AMAZING GUEST SERVICE. .
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures while providing AMAZING GUEST SERVICE. .
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Currently we're looking for second shift or 3p-11p to assist our front office/welcome team.
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekend availability
Ability to commute/relocate:
- Washington, DC 20001: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location