Emergency Department Communications Specialist

Providence Health & Services - Portland, OR3.9

Providence is calling an Emergency Department Communications Specialist (0.0 FTE, Rotating/Variable) to Providence St. Vincent Medical Center in Portland, OR.

Magnet Medical Center
Large Urban Hospital with 523 Beds
Providence St. Vincent's is a Regional Cardiac and Comprehensive Stroke Center
Separate Adult and Pediatric Units with own Providers, RNs and ED Techs for each unit
53 Bed Adult Unit with 3 Fast Tract Beds - All beds have their own room.
Specific Psychiatric Hold Rooms
Annual Emergency department visits: 75,164
Great Team Environment: True Collaboration between Providers, RNs and ED Tech

In this position, you will:
Be a highly reliable front line contact with all callers to the Emergency Department (ED) Communication Center.
Be a pivotal resource to this fast pace work environment which operates on a 24 hour/7 day basis.
Field all incoming calls in a professional manner and coordinate the proper routing or assistance of that call.
Place ED Physician consult calls and be a key partner in the flow of the emergency department.
Be responsible for accurately and quickly entering patient information, and providing the clinical staff with a brief description of the caller’s request so as to expedite the most appropriate response to the call.
Collect patient information from providers in the community and take notes for ED Providers during provider to provider conference calls.

Required qualifications for this position include:
High school diploma equivalent
Cardiopulmonary resuscitation (CPR) certification, or must obtain within 6 months of hire
2-3 years of experience performing secretarial duties in healthcare, or equivalent training in a recognized healthcare program
2-3 years of experience in Customer Service, including experience with delivering customer services by telephone
Experience working in an environment involving critical thinking and multi-tasking during high volume and high stress
Proficiency in word processing, and experience with a variety of software applications including electronic medical records (e.g. Epic)

Preferred qualifications for this position include:
Bachelor’s degree in communication or other related field
Medical terminology course or experience
Experience working as an Emergency Department (ED) Tech
Working knowledge of call center and multi-line phones
About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details


Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Clinical)

Location: Oregon-Portland

Req ID: 212169