Senior Site Reliability Engineer

ezCater - Boston, MA3.8

Full-timeEstimated: $120,000 - $150,000 a year
ezCater is the world's largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We're backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world's catering, and we'll make it happen – even more surely if you come help us.

We're looking for a top-notch, hands-on Senior level SRE to join our small and talented infrastructure engineering team and help us elevate our game when it comes to designing, building and operating high-performance and highly-available systems.

At ezCater, every engineer is responsible for the software they build, and SREs play a critical part in providing the tools, practices, and expertise to support them.

Our production systems are hosted in AWS data centers running multiple Rails and Node.js services in Kubernetes. We employ continuous delivery to allow our developers to deploy as often as they need. Our systems are stable and fire drills are rare.

Technologies we're currently using include:
Amazon Web Services (EC2, S3, RDS, ElastiCache) and Ubuntu Linux
Kubernetes, Postgres, Redis, Memcached, ElasticSearch
Terraform, Chef, Fluentd, Test Kitchen, DataDog, Sumo Logic

In this mission-critical role, you will:
Design, build and maintain the core infrastructure for ezCater
Develop operational and security standards and champion operational excellence and secure coding practices
Partner with engineering teams closely to educate and consult
Participate in solution design for new features, products, systems, and tooling
Debug complex problems across the whole stack
Continually monitor application/system performance and costs, generate actionable insights and either implement or advocate for them
Participate in on-call rotations, along with every member of the engineering team
Ruthlessly eliminate repetitive manual tasks and recurring errors
Ensure we are always employing best-of-breed tooling for all our infrastructure and automation needs
Collaboratively plot course for the maturing and growth of ezCater's infrastructure
Participate (and sometimes run point) in handling production incidents
Work closely with engineering teams to conduct root cause analysis for production incidents, and evolve infrastructure and tooling.

This role might be that rare opportunity if you:
Thrive in a highly collaborative, no red-tape, rapid-growth environment
Love building tooling and infrastructure to help developers be more productive
Love eliminating repetitive manual tasks through automation
Have a healthy appreciation of what it means to work in production
Have solid Unix command line and systems chops
Have experience with substantial, distributed SaaS or eCommerce systems
Have vision and well-informed opinions about how to build infrastructure for a high-growth, technology-driven company that's headed towards the $2B mark.

What you'll get from us:
Importantly, you'll get a tremendous amount of authority and autonomy. You'll own your outcomes and see measurable results for your efforts. With ezCater's radical transparency and trust, you'll have open access to the data that drives our decisions. ezUniversity sessions will provide plenty of opportunities to expand your mind.

At the same time, you'll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here's what else you'll get: Market salary, stock options you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.