Service Advisor/Writer

Stevens Creek Volkswagen - San Jose, CA


Responsibilities (include but are not limited to):

  • Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
  • Assist customers with any service needs they have for their vehicle.
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
  • Attends all staff meetings, trainings, and educational classes as required.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
  • Performs other duties as assigned.

Requirements (included but not limited to):

  • Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
  • ADP/CDK computer programs experience a PLUS!!
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Unrestricted California driver's license and clean driving record.
  • Able to drive both automatic and standard-transmission vehicles.
  • Basic computer and internet skills.
  • Product knowledge a PLUS!
  • Willingness to learn.
  • A desire to work in a commission, performance based environment.
  • Ability to multi-task and follow tasks as assigned.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.


  • Competitive Pay
  • Medical and Dental
  • 401K


  • Auto Dealership: 2 years (Preferred)

Job Type: Full-time


  • Clean Driving Record: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Computer Skills: 1 year (Preferred)


  • Driver's License (Preferred)