Receptionist

Greater Lawrence Community Action Council - Lawrence, MA

Full-time
The Receptionist is responsible for answering the telephones, assisting clients walking into the office, with program information, informing clients of information required for appointments, reviewing information for appointments, photo copying, and keeping track of clients in emergency situations. Open, date stamp, scan, sort mail/faxes between intake workers, and different heating sources, when needed making file folders and filing applications, assist in clerical duties in the daily operation of the program and perform general duties as required. Employee may be scheduled for alternative hours on Thursday evenings and Saturdays.

Responsibilities:
Interviewing new clients prior to their appointment.
Reviewing applications to determine if any mistakes have been made or information is needed.
Making sure all documentation has been date stamped.
Matching documentation that comes in the mail/ fax to intake worker.
Filing applications, verifications as needed.
Sending outgoing mailings follow up appointment forms with reminder time, date, and required documentation for scheduled appointment.
Answer telephones
Assisting clients with making appointments, and program information, informing clients of information required for appointments, reviewing information for appointments.
Date stamp all mail and faxes.
Sorting and filing mail, faxes to intake worker.
Other duties as assigned based on the needs of the program.

Responsibilities:
Responsible for obtaining income information and establishing income information to establish a valid application for low income applicants to the LIHEAP Program through the intake or recertification process.
Responsible for establishing income eligibility calculations into computer system and verifying all documentation needed to complete a valid application and certifying said application.
Responsible for compiling accurate client documentation in accordance with LIHEAP Administrative Guidance.
Interview clients by appointment
Review completed applications for errors
Matching documentation from the mail to incomplete files
Processing completed/matched files.
Responsible for LIHEAP payment procedures in accordance with the program operator’s manual. Must maintain daily payment log for payments.
Process all electronic and manual payments to all heating vendors.
Must be able to build rapport with vendors.
Create reports required by funding sources and deliver directly to LIHEAP/Housing Division Director.
Answer the phones as needed
Will assist in the daily operation of program and perform general duties as required.
Other duties as assigned based on program needs.
Work as needed alternative hours on Thursdays and Saturdays.
Qualifications
High School Diploma or GED Required.

Must be people oriented, have good interpersonal and telephone manners, verbal and written communication skills.
Must have some experience in general office procedures.
Experience in social service area preferred.
Ability to learn and perform all program operations.
Bilingual (English/Spanish) required.
Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.
Work as needed alternative hours on Thursdays and Saturdays.