Welcome to Whataburger Careers!
Summary Description: This position will optimize and manage delivery operations through third-party platforms. Responsible for ensuring seamless and efficient delivery services with a focus on building strong partnerships with third-party delivery providers. Oversees all aspects of delivery operations, from order processing to delivery campaign tracking and customer support.
Responsibilities:
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Cultivate and maintain strong relationships with third-party delivery providers to ensure alignment with brand standards and objectives.
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Oversee day-to-day delivery operations, including order processing, dispatching, and delivery tracking, to ensure timely and accurate delivery of orders.
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Provide training and support to restaurant staff and delivery partners on delivery procedures, customer service standards, and technology tools to ensure operational excellence.
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Monitor and enforce quality standards for delivery services, including food presentation, packaging, and delivery times, to uphold brand integrity and customer satisfaction.
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Leverage technology solutions, such as delivery management software and tracking tools, to streamline operations and enhance visibility into delivery operations.
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Develop contingency plans and protocols to address delivery issues, such as delays, order errors, and customer complaints. Implement corrective actions in a timely manner.
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Ensure compliance with local regulations, food safety standards, and delivery regulations for third-party delivery operations.
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Analyze delivery performance metrics, such as delivery times, completion rates, and customer feedback, to identify areas for improvement and implement corrective actions.
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Optimize delivery costs and expenses through efficient route planning, vendor negotiations, and cost-saving initiatives, while maintaining service quality.
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Assumes additional responsibilities as assigned.
Education:
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Bachelor’s degree or any equivalent combination of educational and work experience required
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Master’s degree preferred
Experience:
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3+ years’ experience supervising others at various organizational levels, preferably digital experience and operations support teams
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3+ years’ managing multiple third-party delivery (3PD) vendors
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Experience building marketing technology platform (online ordering preferred) and performance-based marketing
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1+ years’ experience as project or program manager
Knowledge, SKILLS, AND ABILITIES:
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Proficiency in MS Office Word, Excel, Outlook, Power Point, and Visio (as applicable)
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Proficiency in Workday (as applicable)
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Ability to communicate, influence, and negotiate decisions while motivating assigned staff
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Ability to work in a team environment
Working Conditions/Travel Requirements:
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Expected to work the necessary time to satisfactorily fulfill job responsibilities
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Must be able to report to work timely and as required by operational/business needs
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Must be able to work a full-time schedule and work outside of normal business hours when necessary
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Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary
300 Concord Plaza Dr San Antonio TX 78216-6903
