Front Desk Clerk / Billing Clerk - Physician Practice

St. John Providence Health System - Ascension Medical Group - Washington, MI

30+ days agoFull-time

Title: Clerk-Phy Offc-Frnt Desk 3

City, State: Washington Township, MI

Location: Crit Med Plz: Washin Twp 34011

Department: Crittenton WSU Academic IM

Additional Job Details: Full-Time, Day, 40 hours, Weekly - Monday-Friday 8:00am-5:00pm.


The Front Desk Clerk works in a customer service capacity providing administrative and clerical support to patients and customers in an outpatient clinic and/or medical office setting.


  • Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
  • Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
  • Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
  • Provides general office and clerical support to assigned out-patient/medical office.
  • Functions as work leader for staff by answering questions and handling problems as they arise. Assures policy and procedure changes are distributed to staff in a timely manner. Handles daily department operations in absence of the supervisor.
  • Reviews billing/insurance questions/problems with patient guarantor, insurance plan and patient financial services and refers to appropriate personnel when necessary
  • Reviews encounter forms for correlation of diagnosis with services provided. Inputs diagnostic and/or procedural codes utilizing ICD 9 and CPT 4 manuals, enters on-line charges and collects pre-determined deductable, co-pay and self-responsible portion for non covered benefits. Inputs charges from inpatient physician billing form, admission-discharge-transfer report, and/or admission pace sheets into on-line system.



  • High school diploma or equivalent required.

Work Experience:

  • One year of clerical experience to include customer service.
  • One year of registrar or billing experience preferred.

Job Type: Full-time


  • Medical/Physician Billing: 1 year (Required)
  • customer service: 1 year (Preferred)
  • Clerical: 1 year (Required)


  • High school (Required)