Call Center Agent, Retirement Services

Teachers Retirement System of Georgia - Atlanta, GA

Full-time

Under close supervision, the Customer Care Agent will work in the Call Center providing exceptional customer service to active members, retired members, beneficiaries, and the general public via telephone, e-mail, or fax. Candidates for this position will possess excellent decision-making and judgment skills and be able to work in a team environment.

ROLE AND RESPONSIBILITIES

  • The ability to review, comprehend and speak knowledgeably to members regarding current laws, agency policies, web services, and departmental policies and procedures.
  • Experience using automated phone software.
  • Above average computer skills to include the ability to navigate multiple screens to access information.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Some college coursework and 3 years call center experience working in financial, banking, health or insurance industry.
  • Must be able to work during the hours of 7:30 am-5:30 pm (Monday -Friday).
  • Ability to handle 100-200 incoming calls per day.
  • Ability to type 30 WPM accurately.
  • Moderate knowledge of how to use Microsoft Word, Excel, and Outlook.
  • Ability to work independently and as part of a team.
  • Strong oral and written communication skills.

*All offers of employment are contingent upon successfully passing a criminal background check.

The Teachers Retirement System of Georgia is an equal opportunity employer.

Job Type: Full-time

Experience:

  • Call Center: 3 years (Required)

Education:

  • Associate (Preferred)

Location:

  • Atlanta, GA 30318 (Preferred)

Work authorization:

  • United States (Required)