Front Office Staff

Burlington Ear, Nose & Throat - Fort Madison, IA


Front Office Staff

Locations: West Burlington, Fort Madison, Keokuk & Mt.Pleasant

Burlington Ear, Nose & Throat Clinic is a growing private practice who is looking for a friendly and caring front office staff member to join our team. This wonderful business puts a lot of care into their employees and patients. The individual in this role will be responsible for creating a positive first impression, and providing a quality patient journey experience. They will answer inquiries and obtain information from patients over the phone and in person, generate business by turning calls into appointments, handle insurance verifications, accept payments, schedule and confirm appointments, maintain databases, and perform other administrative duties for the office. This position requires an interactive relationship with the patients, and excellent phone skills.

Our Culture:

  • An experienced team built around a culture of professionalism and knowledge sharing
  • We have developed a strong database and loyal following of satisfied patients based on outstanding services and exemplary patient care
  • Supports innovative thinking and values the team like family

You will:

  • Work Monday - Friday 8A-5P
  • Open and prepare the office for the day, ensuring everything is in order
  • Sort and organize incoming faxes
  • Send patient statements
  • Handle a variety of administrative tasks to include typing, filing, inventory, mail, checking in hearing aids, and verifying the status of the aids

You will need:

  • Education: High School diploma required, higher education preferred
  • 1 year of medical office experience
  • Excellent interpersonal skills that allow effective working relationships with patients, colleagues, and vendors.
  • Experience with EMR system
  • Ability to handle a busy office with interruptions, calls, walk-ins. Must have the ability to direct the flow of the office with efficiency and grace while maintaining a positive attitude

Job Type: Full-time