The Senior District Leader is responsible for the operations, guest experience, team development and overall performance of the approximately 7 salons as well as the home salon that they directly supervise. Their major function is to lead the results, team and the guest experience in their salons. They should lead by example and will spend time behind the chair performing service while they coach and develop their team. Make operational decisions as if they are a business owner.
Manage from the Floor:
Development of the Team:
- Travel to other salons in the district up to 4 full days each week
- Lead by example by working behind the chair while training and coaching their team.
- Ensure visibility within the salon by coaching the team while on the floor. Lead and mentor the team by example.
- Demonstrate strong hair cutting and styling technical ability. Ensure technical knowledge and skills are kept up-to-date.
- Achieve productivity standards as set by Regional Director.
Profit and Loss (P&L) Responsibility:
- Recruit and train salon managers and stylists. Partner with Human Resources to ensure that open positions are filled quickly with the best talent and that the team is on-boarded and receives coaching and training to continuously improve their skills and service.
- Ensure a high level of employee satisfaction through strong leadership with the objective of retaining the best talent.
- Coach and communicate with salon managers to develop stylists for promotion to salon manager positions.
- Develop Salon managers for promotion to District Leader positions.
- Support the personal development of District Leaders in the territory.
- Ensure that performance management is executed through recognition and coaching. Document important conversations. Measure performance and provide coaching as necessary. Terminate non-performing salon managers and other staff as needed.
- Ensure that technical training is provided as necessary to increase performance and guest satisfaction.
- Achieve sales, contribution and expense goals in all salons they supervise.
- Train salon managers on P&L responsibilities.
- Utilize management information tools and analyze financial reports to identify and address trends and issues in salon performance.
- Ensure that salons are visually set following company direction and that promotional displays are coordinated and executed.
- Ensure that merchandise is replenished and that inventory is managed through cycle counts. Coach salon managers on these responsibilities for their salons.
Salon Experience/Administrative Tasks:
- Maximize employee hours through schedule optimization. Schedule to the needs of the business to ensure the highest level of guest satisfaction, sales performance and expense management.
- Coach to the Moments of Truth service expectation. Ensure the highest level of guest satisfaction.
- Handle and resolve guest concerns and issues as needed.
- Ensure the cleanliness and maintenance of the salon and that the salon complies with all applicable state and local sanitation rules.
- Enforce and promote all corporate policies, procedures and work rules.
- Ensure closing procedures are adhered to and daily bank deposits are made.
- Ensure that the assets of each of their salons are protected and that loss prevention policies are adhered to.
- Ensure other salon tasks related to salon operations are completed by staff, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
- Ensure all staff licenses are current, valid and posted as required.
- Ensure all items required by state and federal law are posted in salon as directed by company.
- Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
- Ensure salons are open for all posted hours covering any employees’ shifts, if necessary.
- Oversee salon openings and closings as needed
- Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
- Previous multi-unit experience or comparable management experience
- Strong technical skills and ability to perform all posted services
- Ability to work a minimum of 40 hours per week on a flexible schedule, including nights and weekends. Occasional overnight travel may be required. Position may require working alone in the salon.
- Ability to travel between salons on a daily basis.
- Ability to coach and model exceptional guest service and consistently perform quality services.
- Team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
- Communicate effectively with salon team, peers, supervisors and guests.
- Strong training and presentation skills
- Ability to read and analyze various salon reports.
- Basic reading, writing, math and computer skills required.
- Valid driver’s license and be insurable for motor vehicle use.
- Demonstrate ability to run a profitable business
- Team-building skills
- Demonstrate positive attitude
- Exercise good judgment
- Lead and drive change
- Deliver an excellent guest experience
- Understand guest needs and trends
- Demonstrate accountability, dependability and ethics
- Travel to salons, meetings, training sessions
- Ability to use technical devices
- Ability to effectively communicate with staff.
- Ability to effectively communicate with guests regarding services offered and requested, as well as regarding guest needs and desires with regard to such services.
- Visual observation of guest’s hair, including close vision, color vision and the ability to adjust focus.
- Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and guest perfume.
- Ability to grasp, including grasping guest’s hair, blow dryer, curling iron, combs, and hair coloring brushes in order to perform services.
- Ability to reach between shoulder level and above-shoulder-level height to perform services, stock shelves, retrieve product/supplies from cupboards and shelves.
- Ability to twist and bend to shampoo guest’s hair, reach for tools while guest is seated in styling chair and sweep hair off the floor after service.
- Occasional pushing and pulling to move styling chair.
- Ability to drive between salons on a daily basis.
- Frequent standing and walking for long periods of time.
- Occasional lifting up to 25 lbs.
- Repetitive movement with fingers, hands, wrists and arms, including but not necessarily limited to using scissors to cut hair, rolling hair in rods to perform perm services, vigorous movement to massage/shampoo guest’s hair, twisting wrists to blow dry and style hair with various irons.