Reporting to the CARE Assistant Director, the Intake and Office Coordinator for CARE Professional who applies acquired job skills, policies, and procedures to complete substantive assignments, projects, tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. The Intake and Office Coordinator supports the daily functioning of the CARE office, coordinates activities and provides essential services to support the programmatic needs of the CARE office in a highly confidential and dynamic environment. Provides confidential crisis intervention, client intake services and assistance on matters that are highly sensitive or complex in nature and require a high level of diplomacy, analytical skill, independence, and initiative in execution and implementation.
The Intake and Office Coordinator provides front-line crisis intervention over the phone and in person, serves as the intake coordinator for all new clients, and is the first point of contact for callers and visitors. Facilitates triage of callers and visitors needing survivor support, coordinates with CARE victim advocates to schedule appointments with new clients, and answers questions about CARE services. Assesses incoming inquiries from the community at large, answers questions and provides additional resource information as needed.
The Intake and Office Coordinator provides administrative support to the CARE office and staff. Responsible for ordering office supplies and other programmatic materials. Updates and develops internal forms and outreach materials. Assists with scheduling meetings and coordinates meeting logistics, including reserving campus space as needed. Updates and maintains the CARE website. Compiles program evaluations and assessments, analyzes assessment data, and develops reports on program activity.
Move and transport marketing/training materials weighing up to 25 pounds.
Valid California Driver's License required.
Work with constant interruptions; communicate on a telephone; work with computers; work in an area with noise from various sources; work with deadline pressures and be available outside regular business hours by phone as needed.
Listen, communicate, convey and exchange information for extended periods of time.
Employee is personally responsible for following health and safety guidelines/instructions.
Variable work schedule that may include evenings/nights, weekends, and occasional holidays to fulfill mission of the program.
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Additional information and specifics regarding the policy are available at http://breathefree.ucdavis.edu/index.html
Background Check Required:
This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.
Completion of training required by Evidence Codes 1035.2 and 1037.1 for certification as a Sexual Assault Counselor and Domestic Violence Counselor in the State of California; or completion of both certifications within four months of hire.
Experience performing business and/or programmatic support functions in a professional office setting.
Experience identifying, handling, and protecting highly confidential, personal, and sensitive information.
Knowledge of advising and crisis counseling techniques.
Interpersonal and communication skills to handle sensitive or difficult situations with compassion and discretion.
Experience researching and analyzing data, summarizing information, making recommendations and generating reports.
Analytical, critical thinking, and problem-solving skills to anticipate and identify problems, and develop creative solutions for resolution.
Strong skills to communicate professionally and effectively, verbally and in writing
Interpersonal skills and political acumen to clearly and effectively interact with individuals and groups of varying ages, genders, sexualities, abilities, religions, and cultural backgrounds and perspectives.
Organizational skills to independently prioritize and complete work under multiple, competing deadlines and frequent interruptions.
Strong computer skills to use word processing and presentation programs, data collection and analysis, electronic mail, social media, and web browsing.
Bachelor's degree in psychology, sociology, counseling, public health, or related field, or equivalent experience/training.
Bilingual in Mandarin or Spanish.
Experience working within the field of sexual harassment, sexual assault, dating/domestic violence, and/or stalking prevention and response.
Experience providing crisis intervention to individuals who have experienced sexual harassment, sexual assault, dating/domestic violence and/or stalking.
Experience evaluating, streamlining, and standardizing processes.
Knowledge of and skills to interpret UC Davis policies and procedures, especially pertaining to purchasing, room reservations, travel, and entertainment.
Experience working in a multicultural environment and skills to communicate, interact, and work with diverse constituencies.
Knowledge of University policies, procedures, and resources related to sexual harassment and sexual violence, including sexual assault, domestic violence, dating violence, and stalking.
Familiarity with legislation related to sexual harassment and violence, including Title IX, Campus SaVE, the Clery Act, and their application to campus environments.
Knowledge of and sensitivity to the personal, social, and intellectual developmental needs, problems and characteristics of University students, staff and faculty members.