"Trusting in brave ideas" – this is our promise to everyone who works for us. As a family business, we decide long-term and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the networked manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.
This position is responsible for supporting TruTops Software.The TruTops Software is a technology-oriented programming system with integrated know-how from the field of Sheet metal working.
Principle Duties & Responsibilities
The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.
Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
Consult with customers about software system design and maintenance.
Troubleshoot software related problems.
Accurately report technical conditions and information from the customer.
Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
Perform required work with minimal supervision.
Travel up to 20%, including overnight travel.Travel throughout North America is required, some international travel.
Excellent communication skills, as well as, telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment. Solid Computer / IT background. Knowledge of programming languages (.NET / C#) a plus.
BA in Information Technologies or similar degree required; Formal training in systems support (e.g. Microsoft training) desired.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.