Employee Relations Specialist

City of Cape Coral, FL - City of Cape Coral, FL3.7



Under general supervision of the Human Resources Director, performs a range of specialized functions and projects within HR to include: employee relations, labor relations, performance management, participation as a member of the City's collective bargaining team, and assisting the HR Director, in consultation with managers, in the coordination and development of HR policies and procedures. Handles investigations, progressive discipline, disputes, grievances, and employee behavior issues. Performs special projects as assigned. Work involves responsibility for planning, implementing and coordinating programs and activities to enhance relationships between management and employees and to provide timely and sound advice to clients throughout the organization.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Assists management, employees, and Union representatives by providing guidance and interpretation on workplace policies, procedures, and collective bargaining agreements. Provides advisement and training to supervisors in discipline and discharge cases.
Manages the grievance procedure outlined in the collective bargaining agreements, ordinances and policies; and advises City Management on same.
Meets with Management/Labor to narrow contentious issues, researches, and offers solutions.
Receives employee relations complaints and reports, researches and conducts necessary investigations, secures appropriate documentation, and makes recommendations to resolve the complaints based on findings.
Assists City management and employees with performance appraisal programs.
Consults with departments on programs to improve the quality of effective supervisory practices.
Manages risk and ensures legal compliance for employee related matters.
Assists with union negotiations, to include research, data analysis, suggestions, strategizing; serves as management representative on labor relations team and participates in active negotiations at the bargaining table.
Coordinates with the City Attorney's office on Human Resource issues which have legal implications, such as mediations, arbitrations or disciplinary actions.
Researches and analyzes special projects relating to Human Resources inquiries/problems, recommends solutions and possible alternatives; prepares complex written reports.
Coordinates with and assists the Human Resources Director and Managers regarding personnel policies and procedures; participates in the development and administration of new/revised programs.
Interacts with City staff and the public with courtesy and tact while responding to inquiries, complaints, and information requests and explaining procedures.
Initiates and completes special projects, programs or reports as directed by the Human Resources Director.
May be required to operate a motor vehicle in performance of assigned tasks.
Performs other related duties and assignments as required.

Education and Experience
Bachelor's degree from an accredited college or university in Human Resources, Public Administration, Business Administration or closely related field.
Six (6) years of progressively responsible human resources experience, to include one (1) year of employee/labor relations.
Licenses or Certifications
Must possess a valid state driver's license and obtain a valid Florida driver's license within thirty (30) days of hire or promotion.
Public Sector labor relations experience.
Florida Certified Labor Relations Professional (FCLRP), Professional in Human Resources (PHR) SHRM Certified Professional (SHRM-CP) or similar human resources professional certification.


Knowledge of:
Human resources practices and principles, to include labor relations, employee relations, equal employment opportunity, recruitment and placement, benefit programs, hourly and salary personnel administration, personnel development, organization planning, and employee database maintenance.
Federal, state and local laws, requirements, and regulations as they relate to job functions.
Employment regulations, personnel administration, labor contract administration, and fiscal responsibility to include strategic planning, budgeting, delegating, problem-solving, listening, and analyzing information.
Principles and practices of organizational structures, effective management, and leadership.
Research methods and techniques and methods of presentation.
Advanced modern office support functions.
Report and record maintenance principles and techniques.
Business English, the application of such to a variety of formats, styles, and editing principles and techniques.

Skill in:
Public speaking and human relations.
Analysis and interpretation of data and information.
Leadership development, management practices, coaching/counseling and supervisory techniques.
Written, verbal, electronic and visual communications for effective expression and clarity, to include formal presentations and negotiations.
Operation of various computer or other electronic devices and applications used, e.g., word processors, spreadsheet programs, and databases.
Planning, organization, prioritization, and time management.
Judgment and decision-making.

Ability to:
Convey a sense of authority and influence.
Perform duties in a fair and impartial manner.
Learn City Charter, Citywide administrative regulations, applicable Citywide departmental policies, Personnel Ordinance, Collective Bargaining Agreements and other regulatory documents as required to complete tasks and assignments.
Learn City/Department-specific regulations and applications as required to complete tasks and assignments.
Understand and manage highly complex, diverse projects or programs; and balance multiple assignments.
Assemble, organize and present, in written and oral form, statistical, financial or factual information derived from a variety of sources.
Relate and respond to people beyond giving and receiving instructions, to include applying consistent respect, courtesy and tact in considerable public contact and/or in delicate or confrontational situations.
Establish and maintain effective working relationships with supervisor, support staff, staff from other departments and other local, state and federal government agencies.
Convey a sense of authority and influence.
Adapt to performing under frequent deadlines, re-prioritization of tasks and assignments, and in response to emergencies.
Apply sound judgment and interpretation based on acquired knowledge in circumstances where limited standardization exists.
Read and interpret various materials, ranging from moderate to complex terminology, associated with job functions.
Understand and perform advanced mathematical skills, i.e., statistics, formulas, graphs, and charting principles.
Exercise high level of discretion due to the sensitive and confidential nature of information processed.
Perform duties independently with minimal supervision and review with emphasis in achieving results on City initiatives.
Analyze and interpret problems, and draw conclusions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks are generally performed in a common office environment.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Tasks may require prolonged periods of visual concentration and require moderate levels of eye/hand/foot coordination.

Requires the ability to speak, hear (perceive sound) and/or signal people to convey and exchange information; differentiate between colors or shades of color; read a variety of materials, at times complex; apply principles of rational problem-solving; record and deliver information, explain procedures, issue and follow oral and written instructions; and communicate effectively and efficiently in Standard English.