Administrative Specialist III, Grade 23

Montgomery County Government - Gaithersburg, MD4.0

Full-time
The Department of Transportation is seeking an Administrative Specialist III to provide skilled administrative and customer service support for the Division of Parking Management.

The Montgomery County Department of Transportation (MCDOT) is committed to delivering a first-rate multimodal transportation system. Under MCDOT, the Division of Parking Management (DPM) serves as an important tool, not only for achieving public objectives for economic development, mobility and transportation management, but for supporting the roles of public parking in the central business districts and residential neighborhoods to promote their economic growth and stability.

The DPM is currently seeking a skilled Administrative Specialist III to join our team. As a customer-service oriented and skilled position, this opening is ideal for an organized, data-driven, technology savvy and purpose-driven team player who strives to be a part of a dynamic, invested and ambitious team.

The work of this position requires high-level attention to detail, as well as critical thinking, analytical, and logical skills. The ideal candidate will possess excellent organizational, computer and data analysis capabilities and will help the Division review existing business processes and provide recommendations to identify performance driven improvements.

Additionally, the position requires excellent written and oral communication skills, which will be utilized in interactions with both internal and external customers to support parking services provided by the Division of Parking Management. The position plays a key role in helping the Division of Parking Management achieve their goals (i.e., public customer service, support public parking, promote and complement the transportation system, maximize parking programs to enhance economic development).

Major Duties will include:
providing complex, professional customer service work
acting as point of contact for internal and external customers, responding to requests via email, written letters, in-person and by phone
assisting in budget planning operations
conducting studies and preparing reports for data analysis of parking programs
preparing and reviewing contracts and/or proposals for procurement actions for parking program services
representing the Division at meetings and community events
Position may include supervision of administrative staff. Occasionally, there may be a requirement to work outside of normal working hours to attend community events, County and business meetings.

Additional Employment Information
OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to special.accommodations@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with his/her resume and all other information provided in the employment application process will be evaluated to determine the minimum qualification and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Minimum Qualifications
Education: Graduation from an accredited college or university with a Bachelor's Degree.

Experience: Three (3) years of professional, administrative experience related to budget preparation, contract management, customer service management, parking management, work project control, and/or research and data analysis.

Substitutions:
1. EDUCATION for EXPERIENCE: Additional education will substitute for the required experience on a year-for-year basis.

2. EXPERIENCE for EDUCATION: Additional relevant administrative, business, research and/or clerical experience will substitute for the required education on a year-for year basis.

Preferred Criteria
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

1. Oral communications

2. Written communications

3. Customer Service

4. P reparing management reports and performing business process analysis

5. P lanning and executing business process improvements under minimal supervision

6. U sing computer software applications and various technology platforms, including proficiency in Microsoft Excel, Word, Access and PowerPoint

7. A pplying knowledge of administrative procedures, and transportation and parking operations policies and procedures to work tasks

Minimum Salary 58958 Maximum Salary 97655 Currency USD