Ocean Import Supervisor
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an OCEAN IMPORT SUPERVISOR. The Ocean Import Supervisor is responsible for the end-to-end performance and profitability of the local Ocean Import Freight Product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance. This position will be based at our Chicago, IL (ORD) location.
Oversee the implementation of new business and ensure execution
Support the review of month end reports, review P/L, open A/R & A/P, MART and IRCN
Understand KPI’s and drive them to ensure the targets are met
Deep dive on file finances for loss making customers, profitability review
OFR Import payables review and file auditing for operational excellence
Ensures customer satisfaction and customer inquiries are reviewed
Monitor and manage Customer Complaints & Operational Irregularities as needed
Engage with sales to grow business by joining sales meetings and customer calls as required by Ocean Freight Manager (gather data for sales calls as needed to support)
Drives customer centricity within team
Collaborate with internal customers (Customs Brokerage, Handling) for seamless customer service and improve process flows
Monitors activities performed by the agents to effectively manage end-to-end ocean freight process
Escalates carrier performance issues when required with direct reports
Drives performance and staff development (coaching, motivating and training on processes & best practices)
Skills / Requirements:
- Coach & train team on Financial file responsibilities and accountability (includes projects and agent training)
4+ years’ experience with Ocean Imports within Freight Forwarding, 1+ years of leadership experience preferred.
Experience using Cargowise software a plus
Experience working in a Union environment a plus
Excellent planning skills & financial understanding of file profitability and loss
Willing to travel an estimated 20%
Demonstrates strong communications capabilities
Easily capable of making well informed decisions in a fast paced environment
Strong analytical skills and strong process mind set
Excellent coaching skills and understanding of Ocean Freight Import processes
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DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
WHY JOIN our DHL team?
At DHL, you will be part of a strong team that respects its employees, society and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
- Paid time off: Holiday, Float Holiday, Vacation, and Sick
- Medical, Prescription, Dental, and Vision plans
- 401K plan with a match
- Employee Discount plan
- Tuition Assistance Plan
As the world’s leading Logistics Company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
Facts and Figures
Division V2, Global Forwarding, Freight Employment Type Permanent Full-Time
Business Unit DHL Global Forwarding US Contract Type
Location Chicago, IL Working Hours 40
Job Type Freight Transportation Shift Requirement Day time only
Career Level Team Leaders & Managers Relocation Offered None
Responsible for 6-10 Travel Required Below 25%
Reports to Head of Ocean Freight Travel Extent Within country
Hire Date 9/12/2018 Work Permit Required No