Tier 3 Archer Analyst

Metrica, Inc. - Arlington, VA


Arlington, VA Telecommute or Remote role

Position Description:

Metrica Inc. is searching for a candidate to fill the position a Tier 3 Archer Service Desk professional. This position provides Customer Support to the Department of Homeland Security (DHS) Continuous Diagnostic and Mitigation (CDM) Dashboard and includes:

  • Provide on-going training and support to RSA Archer applications integrators
  • Create and update presentations, videos, WebEx sessions and various forms of training
  • materials as needed for installation, maintenance and use of customized dashboard applications
  • Provide Tier 3 Customer Support for RSA Archer dashboard applications
  • Create and manage trouble tickets using as MS Team Foundation Server (TFS) trouble ticketing system
  • Troubleshoot and resolve CDM Dashboard related issues and problems
  • Must be a US Citizen

Education or Equivalent Training:

  • RSA Archer Administration - Certification highly preferred but not required
  • Associates Degree or higher in Computer Science or a related discipline, or the equivalent combination of professional training and work experience
  • 2-3 years of experience working with the RSA Archer GRC system or related technology
  • Advanced knowledge of Windows Server, Internet Information Services (IIS) and Microsoft SQL Server
  • Knowledge of RabbitMQ
  • Knowledge of C++ programming language
  • Experience with providing training and presentations in an IT environment
  • Technical training content creation

Technologies Used:

  • MS TFS Trouble Ticket System
  • RSA Archer eGRC applications
  • Windows Server 2012 and 2016
  • SQL server 2014 and 2016
  • IIS 8.x
  • RabbitMQ
  • MS SharePoint
  • MS Office Suite
  • Adobe Creative Suite
  • Non-linear video editing software
  • WebEx

Preference For:

  • Ability to sustain interpersonal and professional relationships with internal colleagues and customer
  • Able to work independently or in a team environment
  • Commitment to consistently work within internal processes and procedures
  • Willingness to engage in corporate initiatives as requested
  • Strong communication and interpersonal skills

Project/Task management:

  • Good planning and time management skills
  • Good written and oral communication skills
  • Ability to problem-solve
  • Ability to multitask, adapting to frequently changing priorities
  • Ability to work across teams with competing priorities

About Metrica:

Metrica, Inc. is a broad-based professional services firm established in 1984 to provide an array of program support activities to the US government and corporations. Metrica’s headquarters is located in San Antonio, Texas, with additional offices in Northern Virginia. Metrica is an Equal Opportunity Employer, M/F/D/V.

Job Type: Full-time


  • Associate (Preferred)

Work authorization:

  • United States (Required)