Full Job Description
Are you knowledgeable in claims management, passionate about motivating and leading a temporary team, and committed to helping customers understand workers' compensation? Would you like to expand your supervisory experience in a professional organization that values intelligence, integrity and initiative?
As a Temporary Claims Team Lead working on a Federal contract, you will be leading a collegial team that processes workers’ compensation claims and communicates with all workers’ compensation stakeholders, including the Agency stakeholders. In this position, you are responsible for mentoring Temporary Claims Specialists and performing quality assurance activities. You are recognized as a general technical expert in the interpretation of complex or unusual policy coverages in area of expertise. Additionally, you will work with broad authority on assignments requiring a degree of technical complexity and coordination.
Supervising assigned Temporary Claims Specialists in day-to-day claims operations, including monitoring phone coverage and providing guidance on claim management.
Monitoring and motivating the staff to reach and exceed unit goals.
Supporting staffing by assisting the Claims Supervisor in ensuring phone coverage is provided in accordance with the schedule
Monitoring work load and communicating with Claims Supervisor any changes needed to meet timeliness and responsiveness requirements
Act in place of Claims Supervisor in their absence.
Identifying and enacting projects to improve Claims Unit work performance.
Conduct Quality Assurance activities, including claim file audits and phone log review, to ensure team members function to standard.
Coordinate with Claims Supervisor to develop and conduct corrective actions, including training and/or coaching, when a job performance deficiency is identified.
Serve as the first line of escalation for their assigned team members when they require assistance with a claim or a customer concern or complaint.
Holding and documenting weekly one-on-one’s with team members and ensuring skill progression.
Hold timely meetings to communicate changes, educate their assigned team, and discuss issues encountered by team members.
Supporting timesheet review by ensuring the Claims Supervisor is notified of missed work hours or leave requests.
Escalating performance issues to the Claims Supervisor and Account and Claims Services Manager.
May perform other duties, as needed, to meet the needs of the business.
A minimum of 1-year experience managing federal workers’ compensation claims as of position start in August 2020.
Comprehensive knowledge of Federal Employees' Compensation Act (FECA)
Minimum of 1 year supervisory experience preferred
This is a temporary assignment with strong internal candidates.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.
Successful candidates will be required to undergo a credit and criminal background check, and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of an employee upon hire.
Search Firm Representatives
Please be advised that MCA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to MCA. All resumes submitted by search firms to any employee at MCA without a valid written agreement and task order in place will be deemed the sole property of MCA and no fee will be paid in the event that person is hired by MCA.
MCA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact MCA regarding accommodations.
MCA is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.
MCA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
MCA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.