Full Job Description
We are an Equal Opportunity Employer. We maintain a drug-free workplace. Some positions require pre-employment drug screening and all positions require criminal background screening, on candidates selected for hire. We also participate in E-VERIFY, a service of DHS and SSA, verifying the identity and employment eligibility of all persons hired to work for the company.
Summary: Manage all phases of the operation of an apartment community including, but not limited to, the general administration and maintenance; to direct and control all personnel and resources to the end that the community is maintained at all times in good physical condition with a stabilized fiscal operation according to Legacy standards and specific owner directives. Have complete and full responsibility for property P&L. Perform work of subordinates as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Interview, hire, develop, counsel or discipline, and terminate employees as needed in accordance with the company's policy.
Review daily job performance, communicate positive reinforcement, and address work deficiencies as they occur.
Perform written evaluations of employees at designated intervals, including annual performance reviews and annual goal setting.
Maintain records and distribute reports to Regional Portfolio Manager and Human Resources when applicable.
Create and execute weekly performance goals.
Manage training and development attendance.
Conduct team meetings and daily team huddles.
Responsible for the supervision and development of employees.
Plan and prepare work schedules and assign employees specific duties.
Direct and train on procedures and processes related to safety, AP Policy, PO system, expense management, fair housing, leasing, rent collection, receiving and posting deposits, handling all AR functions, locking and securing the office, and other day-to-day property activity, including maintenance and administrative functions.
Ensure employees’ compliance with established security, recordkeeping procedures, practices, and company policies, including but not limited to job duties, attending required training, meetings and online classes, time and attendance, electronic communications, accounting systems, and computer systems.
Monitor and approve accurate payroll records as required by the company and schedule.
Enforce required breaks and rest periods for employees in accordance with company policy and law.
Monitor and schedule overtime and on-call in accordance with company and owner directives.
Review and manage commission policy and procedure.
Actively participate with the Marketing Department and Regional Portfolio Manager in leading the staff with advertising, outreach marketing, leasing, and community contacts to maximize occupancy.
Follow the direction of the Marketing Department to develop, manage and review all social media and reputation management programs.
Maintain collections and delinquency levels in accordance with owner directive.
Manage and meet deadlines for write-offs and rent collections.
Review and manage property leasing goals, gross profit, purchasing, move-out deposit refunds, petty cash, and actual payroll versus budget on a daily basis making adjustments and corrections as needed according to company policy.
Respond to residents/tenants and the owner’s concerns or inquiries promptly and courteously.
Responsible for community development and housekeeping in accordance with company standards.
Adhere to all company personnel directions concerning operations and procedures, including but not limited to budget management, revenue management, accounting system, computer system, customer satisfaction, and resident retention/resident activity.
Oversee or manage all resident move-ins and move-out details, giving special attention to apartment inspections and utilizing in-house employees or outside contractors/vendors as needed.
Responsible for safety meetings and community inspections
Conduct safety meetings with staff in accordance with company policy at least once a month.
Conduct community property inspections in accordance with owner and regional requirements, which may include daily, weekly, monthly, and quarterly inspections, document deficiencies, corrective action, and improvements. Report to Regional Office.
Prepare required reports, including but not limited to the annual budget, business plans, weekly/daily reporting, monthly variance explanations, monthly AR close, market surveys, and incident reports.
Maintain ongoing, current knowledge of competition, including in-person shops of competition in accordance with regional requirements, and translate knowledge into a benefit for the community.
Actively participate with the staff, Marketing Department, and Regional Portfolio Manager in advertising, leasing, and community contacts to maximize occupancy, revenue, and ownership goals.
Adhere to a professional dress code.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Supervisory Responsibilities: Responsible for the overall direction, coordination, and evaluation of the apartment community and its employees: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, coaching, and training employees; planning, assigning, and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems.
Education/Experience: High School Education or equivalent and: Accredited Resident Manager or similar designation, or a college education, or satisfactory years in this or a related field, or a satisfactory combination of education and experience.
Language Ability: Ability to read and interpret documents such as leases, addendums to leases, pertinent move-in/move-out paperwork, various legal notices to residents, and vendor contracts. Ability to write routine reports and correspondence.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.
Computer Skills: Word & Excel, Internet Software, Outlook, Accounting Software, YARDI software.
Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to be mobile and to talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision and the ability to adjust focus.
This job description is not intended to be all–inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
This job description does not constitute a written or implied contract of employment.