The Online Investigator is responsible for the direction and support of fraud investigations with the online business. The Online Investigator will work with various business partners (Online Contact Centers, IT, Asset Protection, Internal Audit, Fraud, Legal, Finance, and HR) and leverage all available investigative tools to eliminate and reduce the company’s exposure to internal and external fraud. Key responsibilities include: analyzing information, determination of exception data to drive investigation, communication and coordination of information to online business teams and other partners, management of the investigative process, coordination with law enforcement to ensure effective prosecution and restitution recovery, coordination with online to develop new exception data, review of CCTV to support investigative efforts, and case trend analysis to drive performance and to make recommendations to mitigate fraud exposure. The Online Investigator must be able to manage multiple tasks and to gain support of multiple partners to ensure a successful investigative process within their area of responsibility. The Online Investigator must have strong analytical and problem solving skills, as they will make recommendations to business partners that will influence policy/procedure to minimize fraud exposure.
Major Tasks, Responsibilities & Key Accountabilities:
Nature and Scope:
- Responsible for the identification and elimination of online fraud.
- Utilize information from the online ordering systems and exception reporting to identify, investigate, eliminate, and prosecute online fraud.
- Develop and maintain positive working relationships with online teams, financial institutions, law enforcement and industry partners.
This position reports to Manager Corporate Security This position has no direct reports.
Environmental Job Requirements:
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Work Experience Required:
Certifications & Licenses: Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications: Preferred Qualifications:
- Proficient with the use of Windows based systems including Word and Excel.
- Excellent analytical skills as well as strong verbal and written communication skills.
- Understanding of online fraud, credit card fraud, and case development leading to prosecution.
- Law enforcement or private sector financial investigative experience.
- Training or demonstrated experience in statistical analysis, internal audit, quantitative analysis, and data mining for fraud detection.
- Membership in the International Association of Financial Crimes Investigators (IAFCI) and/or Association of Certified Fraud Examiners (ACFE) Knowledge, Skills, Abilities and Competencies:
- Delivers Results: Sets challenging objectives and communicates clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures of initiatives and processes.
- Acts Strategically: Understands and uses financial indicators/metrics to measure the performance of his/her business unit/function and the business as a whole; plans strategically to create growth, improve financial performance, and gain competitive advantage.
- Drives Excellence: Sets and communicates high standards for achievement; uses sound judgment and makes good decisions in a timely manner.
- Excels in CustomerService: Treats internal and external business partners with the highest level of responsiveness.