The Neat Company has an opening for a Business Analyst to support the development and launch of leading edge cloud-based or SaaS solutions that provide small business bookkeeping automation solutions. We are seeking a technology savvy thinker who is looking for the opportunity to make an impact within a dynamic company focused on serving the needs of small business owners and their employees. This position will report to the Director of Product Management and will work closely with software development, marketing, sales and customer support team members.
Participate in customer interviews and design sessions to gather customer requirements
Synthesize customer requirements garnered from emerging support issues and customer interviews into user stories, wireframes and workflow diagrams. Author user stories with detailed acceptance criteria
Collaborate with product development, managers and user experience designers to build new product features and enhancements
Help define the product roadmap based on product strategy, customer pain points, competitor analysis, customer feedback, regulatory constraints and operational needs
Create business cases, detailed product specifications, working with design stakeholders, usability and engineering
Coordinate with developers to resolve production issues / identify root cause of emerging issues
Help to develop and prioritize backlog of requirements, user stories and product issues
Facilitate stakeholder communication and ROI measurement of product metrics based on analytics, customer surveys, etc.
3 to 5 years in a relevant and/or comparable role within a small to medium-sized software product or services company
Ability to work independently in a fast-paced environment, with minimal direct supervision
Strong communication skills: written, verbal and formal presentation
Ability to translate business requirements into terms that developers and testers can understand
Experience with JIRA administration and Agile product lifecycle management
Experience writing product requirements
B.S. degree in Computer Science, Engineering, and/or relatable computer software-related domain experience
The Neat Company offers an excellent benefits package for full-time employees that includes Medical, Dental, 401K, open paid time off (PTO), paid company holidays.
Neat is a company with a rich history in innovation. Headquartered in Philadelphia, PA, Neat began as an expense tracking software app for individuals and small business and later expanded to include personal scanners for document organization and management. Neat grew to be one of the top providers of integrated scanner/organizational software in the US. Neat has recently began the process of divesting its hardware side of the business to allow it to focus solely on SaaS software. We are in the process of launching a new SaaS automated bookkeeping solution to complement/augment/replace our legacy software, used by over 80,000 small businesses and individuals in North America. We behave like a startup culture, with strong financial backing and seasoned leadership and investment partners. Our expectations of our employees are that they bring passion and work ethic. We commit to providing an environment where you can grow, lead and develop your skills with a market leader…and we like to have fun with great perks and frequent company outings and events.
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