The Department of Workforce Services (DWS) Program Operations Manager is responsible for managing the operations of specific DWS programs. This position is governed by state and federal laws and agency policy.
Supervises professional and technical staff by interviewing and recommending for hire, assigning and reviewing work, training new employees, and evaluating the performance of incumbents. Oversees the operations of assigned program areas within divisions of DWS by planning, coordinating, and prioritizing work activities and monitoring work performance. Reviews written reports in assigned program areas, recommends appropriate corrective actions, and oversees and/or conducts on-site visits to monitor compliance with program guidelines. Interprets laws and regulations which affect assigned program areas and provides information on their impact to agency. Oversees training activities for staff in assigned program areas by reviewing and approving materials and instructing if necessary. Assists with budget preparation and maintenance by proposing budget needs and monitoring and approving expenditures such as travel. Proposes relevant policies and procedures, recommends changes in report forms and instructions, and implements approved changes. Makes presentations and speeches before civic clubs and organizations to inform the general public of services and DWS responsibilities. Provides technical assistance to immediate subordinates and program personnel by providing information, answering technical questions, and resolving complaints. Performs other duties as assigned.
Special Job Dimensions
Occasional in-state and limited out-of-state travel is required.
Knowledge, Abilities, and Skills
Knowledge of supervisory practices and procedures. Knowledge of state budget procedures. Knowledge of specialized DWS program area practices and procedures. Knowledge of state and federal laws regulating specialized DWS program areas. Ability to plan, organize, and oversee the work of subordinates. Ability to evaluate program effectiveness and modify as necessary. Ability to interpret and apply federal and state laws and regulations. Ability to prepare and present oral and written information and reports. Ability to review written reports, recommend corrective action, and oversee compliance investigations.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in general business, public administration, or a related field; plus four years of experience in personnel management, program administration, human services, public administration, or a related field, including two years in a supervisory or leadership capacity.
Certificates, Licenses, Registrations
Must possess a valid Arkansas drivers license. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Agency Specific Information
ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. The work history section of the application must be completed. We do not accept resumes in lieu of completing this section. If the position requires a Bachelor's Degree, an official transcript must be submitted at the time of interview. If you are claiming Veteran's Preference, a copy of the DD214 must be submitted at the time of interview.