Program Support Assistant

Veterans Affairs, Veterans Health Administration - St. Louis, MO (30+ days ago)3.9

The Program Support Assistant serves in the Veterans Canteen Service (VCS) Finance Center, located at the Jefferson Barracks Department of Veterans Affairs, in St Louis, MO. VCS is a non-appropriated self-sustaining retail activity that operates as an exclusive independent entity within VHA at over 200 locations.

As the Program Support Assistant, you will serve as the primary contact for the Treasury Offset Program (Top) and the Electronic Payroll Deduction (EPD) programs, receiving significant amounts of phone and e-mail inquiries from customers pertaining to the Treasury offset of their federal funds.

Major duties and responsibilities include, but are not limited to, the following:

Maintain a Treasury Offset Database
Maintain the VCS Payroll Deduction System
Verify that individual transaction amounts are equal to reported payments, making necessary corrections and posting to the VCS ledger.
Ensure purchase transactions are properly documented in the VCS Payroll Deduction System.
Monitor the customers without payment report to ensure proper write-off and collection of the debt through the Treasury Offset Program
Balance the payroll deduction system balances with the VCS general ledger balances and make necessary adjustments for all canteens.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/02/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

To apply for this position, you must have the following qualifications:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: maintaining a financial database; posting payments; negotiating payment plans; advising and responding to various inquiries and questions; and composing letters and correspondences.
Note: All federal employees must submit a copy of their most recent non-award SF-50 with their application materials to be considered for the position

You will be rated on the following Competencies for this position:
Accounting Operations
Computer Skills
Interpersonal Skills

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is primarily sedentary. Typically you will sit comfortably to do the work. There may be some walking, standing, bending and carrying of light items such as papers or books. No special physical demands are required to perform the work.

To apply for this position, you must provide a complete Application Package which includes:

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Schedule A Disability Letter
Other Veterans Document

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit