Navigator- Stoneham Branch - Full Time

StonehamBank - Stoneham, MA3.0

30+ days agoFull-timeEstimated: $46,000 - $62,000 a year
At StonehamBank we work as a team to achieve the fundamental principles of excellence, service and trust. Our experience has led us to what we are today, a stable institution that has progressed into the future with its own identity. Join us for a rewarding career in a gratifying work environment.

Banking Employment Opportunities

(Universal Banker)

Stoneham, MA Branch

Position Summary:
Responsible for delivering exceptional service by assisting our customers and prospects by understanding their needs and offering solutions. Also, performs on a day to day basis, a variety of transactions to existing and prospective customers. Maintains knowledge of banks products, services and digital technology. Is flexible to work all hours that the branch is open, including Saturday mornings at either branch.

Key Responsibilities:
Adheres to Bank’s Retail security, handling proper cash and audit procedures.
Greeting customers with a smile, using their name, and thanking them for banking with StonehamBank.
Performing and determining customers’ needs by suggesting appropriate products or referring to the appropriate area: lending, cash management or wealth management.
Processes variety of customer transactions, including but not limited to: deposits, withdrawals, check cashing, issuing of bank checks, money orders, processing mortgage and loan payments, processing night deposit and ATM balancing transactions.
Stays informed about the Bank’s Compliance and CRA efforts by reading the applicable materials and making special efforts to identify customers’ needs in this area.
Is knowledgeable of and participates in sales and performance goals. Tracks open and closed sales for PIP.
Attending staff meetings, sales meetings, training or other sessions as designated or recommended by member of management.
Opens and process new customer accounts; offers solutions/opportunities to existing and prospective customers.
Assists customers with account problems such as closing accounts, balancing checkbooks. etc.
Answers customer questions about their account; checks cleared, current balance, holds on accounts, etc.
Assists and educate customers on utilizing digital branch channels (e.g., CeB, BeB, Mobile and ATM).
Perform other duties as assigned by Bank management. This may include acting as a fill-in for other retail positions when assigned in other branches.
Documents all work in detail to aid in future research.
Opens and closes personal loans (cash reserve, personal and passbook loans).
Comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique Identifies from NMLS.
Assists with Home Equity closings.
Maintain a current notary public certificate.
Minimum Qualification (Education, Experience and Skills): Associates degree or two years of work experience in a financial service environment, technology savvy with the ability to use and understand both windows an apple tablets. i.e. iPad, Mobile and Surface, knowledge of bank policies and procedures as well as state and federal rules and regulations. Cash handling skills, interpersonal & relationship skills, excellent customer service skills, consultative selling skills, and must be detailed and able to multi-task in a fast working environment.

Job Specific Competencies: Customer Focus, Self Development, Teamwork, Sales Skills, Computer Skills, Account Management, Adaptability/Flexibility, Dependability, Interpersonal Skills, Job knowledge, Personal Organization and Problem Solving/Analysis.

Physical Demands & Work Environment: General office environment. Performance of duties can involve but is not limited to, reaching, sitting, standing, lifting, pulling, pushing, bending, talking, seeing and hearing. May lift, pull or carry 10-50 pounds occasionally of coin. Visual acuity requirements include, but are not limited to, preparing and analyzing numerical data and figures, accounting, transcription, utilizing computer terminals and visual inspection. An incumbent to this position may be regularly exposed to dust and residues from coin and currency.

We offer a competitive compensation package including the following:
Medical Insurance with HRA
Dental Insurance
Vision insurance
401K with matching contributions
Performance Incentive Plan
Flexible Spending Account
Dependent Care
Life, AD&D Insurance
Free Parking
Student Loan repayment assistance
Paid Vacation, Personal, Sick, Holiday, Bereavement
Wellness Programs including flu shots and Health Club membership reimbursement (through health insurance)
Voluntary programs including supplemental Short/Long Term Disability and Cancer benefits
Employee Assistance Program (legal, financial and personal counseling)
On-site and online training classes
Employee Referral Incentive

EOE/Minorities/Females/Veterans/Individuals with Disabilities. Member FDIC. Member SIF