St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Physical Therapy at St. Luke's is seeking a full time Front Desk Coordinator to join our growing team at the Pennsburg Outpatient Physical Therapy Department.
The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.
JOB DUTIES AND RESPONSIBILITIES:
Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
Receives and updates patient information.
Maintains files in the appropriate order.
Establishes and maintains accurate patient records and record filing system.
Accurately completes the registration process in the current computer system.
Verifies patient’s insurance benefits.
Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company.
Schedules appointments considering patient needs and utilizing the clinic time efficiently.
Call patients from the Schedule Orders WQ for your clinic and other clinics on a daily basis.
Confirms appointments and maintains a full department schedule.
Communicates any scheduling problems to the Department Manager.
Receives cash, checks, and credit card payments and prepares receipts.
Distributes mail to clinical staff.
Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.