Desktop Support Technician

MCPc, Inc. - Pulaski, VA (30+ days ago)3.8

Company Overview
MCPc is a technology logistics company that helps clients empower their employees to work from anywhere and on any device through innovative end point computing architectures.

The company’s heritage as a top 100 solution integrator and unique anyplace workspace ideology has positioned it to become a thought leader in the rapidly expanding next generation Internet of Things (IoT) marketplace.

As customers continue to expand their use of connected devices, MCPc will also continue to deploy and develop enhanced services around managing the intelligent device lifecycle in a proactive and efficient fashion. Headquartered in Cleveland and with branch locations across the Midwest, MCPc provides custom solutions for the three biggest issues facing customers today: Logistics, the Secured Client and Workspace Transformation. These three offerings make up the core of the Anyplace Workspace ®, our answer to the Internet of Things and PC-as-a-Service.

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure MCPc is holding itself to the highest level of security, as a trusted and premier endpoint solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

As a NorthCoast 99 winner for 8 consecutive years, MCPc is consistently recognized as one of Northeast Ohio’s best places to work. MCPc offers a comprehensive benefits package which includes optional Medical, Dental, Vision, Short Term Disability, 401k, Voluntary Life Insurance (for you and your family), Group Accident and Critical Illness Insurances as well as company-paid Life and Long Term Disability Insurances. We also offer Paid Time Off, Paid Holidays, a Wellness Program and other perks to take advantage of through our strategic partnerships!

Position Overview
The Desktop Support Technician will be responsible for overall customer satisfaction as it relates to their use of PC's, laptops, and other peripherals. This individual must be very customer focused and have the ability to resolve technical issues in a timely and professional manner.

Provides 2nd-level customer support services for all computer, printer, and other peripheral devices.
Experience with complex multi-vendor environment.
Administers computers and users using Active Directory/Group Policies.
Heavy workstation operating system experience
Deploys and administers antivirus software, security patches, and system updates.
Logs comments for all service requests, incidents and change orders performed.
Configures and images PC systems and provides responsive delivery to customers.
Responsible for the repair of Intel based Desktop PC’s running various versions of Microsoft Windows from the following Vendors but not limited to IBM, Dell, HP, Compaq, Toshiba and etc.
Maintains detailed asset records for all PC hardware and software. Assists with asset protection and software licensing compliance.
Provides equipment maintenance services, including repair and component replacement services for all platforms. Maintains a log of all repairs/services performed.
Comprehensive knowledge and expertise in MS Office products.
A solid understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity.
Installing /uninstalling software (TCP/IP, DNS, DHCP, WINS)
Configure and troubleshoot hardware and software including: desktops, laptops, handheld devices, and printers.
Promotes adherence to standardized IT processes, strategic principles, and architectural standards.
Actively shares knowledge with other IT members and improves the tools and processes used by department personnel.
Moves, adds, and makes changes for equipment and software deployment.
Experiencing in Microsoft SCCM administration required.
Performs other functions as assigned and actively participates in special projects as assigned.
Certifications in CompTia A+, Microsoft, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology.
Minimum of 2-3 years equivalent work experience as a technician.
Service Now Ticketing experience a major plus
Must posses strong attention to detail.
Professional demeanor is a necessity.
Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user.
Strong documentation skills from issue to resolution.
Excellent communication skills both verbally and written are critical.
Experience supporting Microsoft Operating Systems in an Enterprise, Windows 7 experience preferred
Experience supporting Microsoft Office in an Enterprise, Office 2010 experience preferred
Experience with PC device support in an enterprise environment
Experience with Active Directory User and Computers
PC hardware and peripheral troubleshooting experience
PC application support and troubleshooting experience
Proven customer service and communication skills (phone, written and in person)
Ability to lift and transport up to 50 lbs.