Fraud Specialist / Call Center Customer

Adecco - Newark, DE3.8

Contract
Adecco is currently hiring Fraud Specialists / Call Center Customer Service Reps role in Newark, DE

Responsibilities, Qualifications, & Details:
Job Title: Fraud Specialist
Pay Rate: $18.00/hr.

Shift: Must be able to work all shifts

10:30am-9pm Sat, Mon, Tues, Fri
12:30pm-9pm Sat, Tues, Weds, Thur, Fri
10:30am-9pm Sun, Mon, Tues, Fri

Description

The Fraud Analyst II reviews customer ATM/debit or credit card accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound ATM/debit or credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools r.

Requirements

Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.
1+ years of call center experience
1+ years of experience handling difficult situations with customers.

How to Apply: Click on "Apply Now" to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Angie Castillo; 631-844-7325; angie.castillo@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled