Public Safety Communications Dispatcher - Lateral

City of Maricopa - Maricopa, AZ (30+ days ago)4.4

General Summary

This is a Lateral opening only, you must have previous dispatching experience, this posting is to build a list of qualified candidates.

Salary being offered: $39,746 - $47,072.58 (appointment generally made at the minimum salary range, depending on qualifications and years of experience) Plus excellent benefit package

Maximum Salary for this classification is $57,234.

Position Closes - when a sufficient number of qualified applications have been received.

The City of Maricopa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Management's vision is "to be open, responsive and accountable while serving the public with integrity."

Job Description

Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa.

Essential Duties & Responsibilities
Essential Duties are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.

Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed.
Appeases and effectively extracts information from citizens under stress.
Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency.
Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance.
Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help.
Records information received by typing accurately, while also communicating verbally and receiving new information.
Makes sound decisions and quickly reacts positively under stressful conditions.
Logs information received and/or transmitted using computer terminals to input, query information, send teletypes, and communication via TTY as needed.
Remembers details and procedures and applies such instantaneously in an emergency situation.
Verifies warrants and interprets data returned to the terminal.
Notifies Fire dispatch of medical emergencies, such as attempted suicides, drownings, serious injury accidents, etc.
Dispatches call to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a Computer Aided Dispatch (CAD) system.
Receives coded information requesting Police investigation from the 9-1-1 Section and dispatches to responsible field unit.
Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel.
Maintains constant awareness of the status of mobile units and updates this information as it changes.
Work is performed in the City of Maricopa Police Department Public Safety Communications Building under conditions requiring close contact with other employees, often during stressful situations.
Minimum and Preferred Entrance Qualifications

Education and Experience

A high school diploma (or GED equivalent)
Any combination of training, education, or experience equivalent one to three (1 – 3) years experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system.
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP.
Experience with computer data entry and/or dealing with emergency traffic.
Bilingual speaking skills are desirable.

Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass pre-employment alcohol/drug test.
Must be able to work a shift - The dispatch unit works 24 hours a day, seven days a week, including holidays.
New hires will be placed in a trainee classification until classroom and on-the-job phone training are successfully completed.
Competencies for Successful Performance of Job Duties

Knowledge of:
Basic telephone etiquette
Public relations techniques
State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes
Departmental policies, procedures, and general orders
Community resources available to citizen callers

Skill in:
Communicating clearly, concisely, and effectively both orally and in writing.
Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations.

Using computer/keyboard devices to retrieve and enter information

Ability to:
Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers;
Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions;
Handle negative comments and feedback from the public;
Cope with emotionally tense situations;
Remember details and make decisions under stressful conditions;
Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial;
Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators;
Learn the radio and case disposition codes;
Learn Maricopa city streets, their numbering sequences, and City boundary limits
Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and citizens.