Service Advisor - GMC Cadillac

Rimrock Auto Group - Billings, MT2.2

30+ days agoFull-time
Come grow with us! Rimrock Auto Group currently has seven locations in the Billings/Laurel area and continues to expand. As part of our growing Auto Group, we will have many opportunities for future career growth and development. If you have the desire, then we have the career for you!

Service Advisor

The Service Advisor is the primary point-of-contact for customers having their vehicles serviced at the dealership.

Key Responsibilities

Schedules service appointments by gathering as much information on the needed repairs as possible.
Greets customers on the Service Drive, performs a vehicle walk around and properly documents customer concerns for the technicians.
Keeps customers informed on needed repairs, changes in cost quotes and the time vehicles will be ready for pick up.
Completes an active delivery at the time of customer pick-up, reviews all work performed and goes over the final bill.
Maintains excellent customer service scores.
Updates job knowledge by participating in educational opportunities provided by the company/manufacturer.
Core Requirements

High school diploma or equivalent.
At least one year of previous automotive service experience.
Outstanding organization and follow-up skills.
Desire to provide a high level of customer service.
Excellent interpersonal and communication skills.
Proficient with computers.
Must be goal-driven and have a strong desire to succeed.
Must be able to pass a pre-employment background check.
Rimrock Auto Group’s Commitment to You

Excellent earning potential and advancement opportunities
Excellent benefits package (medical, dental, vision, life, AD&D, supplemental options) with several plan options to choose from
401k with Company Match
Paid Training
Paid Holidays
Paid Time Off (PTO – Up to 14 days per year)
Employee Vehicle Purchase Plan
Rimrock Auto Group is an Equal Opportunity Employer