Wardrobe Customer Services Representative - Dollywood Theme Park - Seasonal

Dollywood - Pigeon Forge, TN3.7

30+ days agoTemporary
Job Summary:

This role exists to provide the park with comfortable themed costumes to all Dollywood, Dollywood Splash Country, Dream More and Dollywood Cabins Hosts, in a timely manner in order to create memories worth repeating for our Guests.

Summary of Major Duties and Responsibilities:
  • Serve hosts by issuing proper uniforms in a timely manner.
  • Maintain and track inventory.
  • Receive and organize new stock.
  • Sort costumes to determine usability.
  • Wash, dry, and fold costumes.
  • Willing to learn other wardrobe tasks such as cutting and basic sewing.
  • Maintain a clean and orderly work area.
  • Iron with industrial steam iron equipment.
  • Stock shelves with rolls and bolts of fabric.
  • Operate cash register and make daily deposits.
  • Create and copy forms/ documents as necessary.
  • Utilize computer for tracking inventory, communicating important information, and supporting all wardrobe functions.
  • Answer questions in person and on the phone in a professional and courteous way.
  • Support Manager with ordering supplies, tracking shipments, and interacting with inter-company clients and vendors.
  • Label, organize, and file paperwork as necessary.
  • Schedule appointments and keep appointments friendly and efficient.
Management reserves the right to change and/or add to these duties at any time.

Required Skills Personality / Attitude Requirements:
  • Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in your work.
  • Ability to greet others in a professional manner.
  • Ability to make all age groups feel relaxed and at ease.
  • Positive team member at all times.
  • Demonstrated public speaking skills.
  • Extremely well organized with attention to detail.
  • Ability to multi-task.
  • Must be self-motivated and disciplined.
  • Must be able to prioritize and complete work assignments on a timely basis.
  • Must maintain strict confidentiality and judgment regarding privileged information.
  • Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
  • Must be willing to constantly improve.
  • Must have professional appearance with good personal hygiene.
  • Must promote and support a “team” work environment by cooperating and helping co-workers.
  • Must adapt to changes easily.
  • Must tolerate a fast-paced, hectic environment.
  • Must show appreciation to others.
  • Must be sensitive to the needs of our hosts and feel empowered to take action to meet their needs within company guidelines.

Essential Functions Necessary to Perform Job Duties:
  • Able to display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
  • Able to hear, see and speak.
  • Able to speak, read and write English.
  • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
  • Able to have manual dexterity necessary to complete all job duties.
  • Able to walk for long/shorts periods.
  • Able to sit and/or stand for long/short periods.
  • Able to bend and /or stoop for long /short periods.
  • Able to climb a 6 foot ladder for long/short periods of time.
  • Able to lift up to 50 pounds.
  • Able to maintain good personal hygiene.
  • Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
  • Able to comprehend instructions and retain information.
  • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
  • Able to tolerate a fast-paced, hectic environment.
  • Able to be flexible to handle frequent changes in priorities.
  • Able to prioritize tasks and complete assignments on time.
  • Able to report to work without being under the influence of or smelling of alcohol or drugs.
  • Able to perform other duties as assigned

Required Experience Educational and Experience Requirements:
  • High School Diploma or GED.
  • Must be at least 18 years of age.
  • Must have at least 2 years of computer experience.
  • Previous experience with the successful execution of similar duties and responsibilities in a commercial/industrial environment to include the use of required tools and sewing equipment preferred but not required.
  • Must speak and write English with the ability to understand and follow written and/or oral.
  • Must be able to multi-task and serve more than one host at a time
  • Must have a strong communication and service skills
Job Location Pigeon Forge, Tennessee, United States Position Type Temporary