Wardrobe Customer Services Representative - Dollywood Theme Park - Seasonal

Dollywood - Pigeon Forge, TN (30+ days ago)3.8


Job Summary:
This role exists to provide the park with comfortable themed costumes to all Dollywood, Dollywood Splash Country, Dream More and Dollywood Cabins Hosts, in a timely manner in order to create memories worth repeating for our Guests.

Summary of Major Duties and Responsibilities:
Serve hosts by issuing proper uniforms in a timely manner.
Maintain and track inventory.
Receive and organize new stock.
Sort costumes to determine usability.
Wash, dry, and fold costumes.
Willing to learn other wardrobe tasks such as cutting and basic sewing.
Maintain a clean and orderly work area.
Iron with industrial steam iron equipment.
Stock shelves with rolls and bolts of fabric.
Operate cash register and make daily deposits.
Create and copy forms/ documents as necessary.
Utilize computer for tracking inventory, communicating important information, and supporting all wardrobe functions.
Answer questions in person and on the phone in a professional and courteous way.
Support Manager with ordering supplies, tracking shipments, and interacting with inter-company clients and vendors.
Label, organize, and file paperwork as necessary.
Schedule appointments and keep appointments friendly and efficient.
Management reserves the right to change and/or add to these duties at any time.

Required Skills

Personality / Attitude Requirements:
Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in your work.
Ability to greet others in a professional manner.
Ability to make all age groups feel relaxed and at ease.
Positive team member at all times.
Demonstrated public speaking skills.
Extremely well organized with attention to detail.
Ability to multi-task.
Must be self-motivated and disciplined.
Must be able to prioritize and complete work assignments on a timely basis.
Must maintain strict confidentiality and judgment regarding privileged information.
Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
Must be willing to constantly improve.
Must have professional appearance with good personal hygiene.
Must promote and support a “team” work environment by cooperating and helping co-workers.
Must adapt to changes easily.
Must tolerate a fast-paced, hectic environment.
Must show appreciation to others.
Must be sensitive to the needs of our hosts and feel empowered to take action to meet their needs within company guidelines.

Essential Functions Necessary to Perform Job Duties:
Able to display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
Able to hear, see and speak.
Able to speak, read and write English.
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
Able to have manual dexterity necessary to complete all job duties.
Able to walk for long/shorts periods.
Able to sit and/or stand for long/short periods.
Able to bend and /or stoop for long /short periods.
Able to climb a 6 foot ladder for long/short periods of time.
Able to lift up to 50 pounds.
Able to maintain good personal hygiene.
Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
Able to comprehend instructions and retain information.
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
Able to tolerate a fast-paced, hectic environment.
Able to be flexible to handle frequent changes in priorities.
Able to prioritize tasks and complete assignments on time.
Able to report to work without being under the influence of or smelling of alcohol or drugs.
Able to perform other duties as assigned

Required Experience

Educational and Experience Requirements:
High School Diploma or GED.
Must be at least 18 years of age.
Must have at least 2 years of computer experience.
Previous experience with the successful execution of similar duties and responsibilities in a commercial/industrial environment to include the use of required tools and sewing equipment preferred but not required.
Must speak and write English with the ability to understand and follow written and/or oral.
Must be able to multi-task and serve more than one host at a time
Must have a strong communication and service skills
Job Location
Pigeon Forge, Tennessee, United States
Position Type
Temporary