Join Our Dynamic Team at Member Benefits!
Position: Insurance Account Manager
Location: Jacksonville, FL
Type: Full-time
Salary: $48,000 - $52,000 per year
Are you passionate about delivering exceptional service and thriving in a fast-paced environment? At Member Benefits, we’re not just offering a job—we’re inviting you to become part of a vibrant team that’s been recognized as one of Florida’s Best Places to Work and one of the Fastest Growing Companies!
What You’ll Do:
- Be the go-to resource for our employer groups and individual clients, providing top-notch support and resolving inquiries with finesse.
- Build and maintain strong client relationships by addressing requests and questions promptly and effectively.
- Handle all aspects of client communication, including billing and policy inquiries, with professionalism and care.
- Manage client accounts with accuracy, ensuring all enrollment changes and terminations are updated smoothly.
What We’re Looking For:
- A relational dynamo who understands client needs intuitively and delivers exceptional service.
- Clear communicator with excellent problem-solving skills who can manage expectations confidently.
- Detail-oriented individual with the ability to quickly learn new systems and software.
What You’ll Get:
- Competitive base salary with performance bonuses.
- Comprehensive benefits including free life insurance, disability coverage, and more.
- Annual bonuses, profit sharing, and a 401(k) plan to secure your financial future.
- Award-winning culture—we’re proud to be recognized as a top employer in Florida.
- Centrally located office near Gate Parkway and St. Johns Town Center.
Perks & Benefits:
- 401(k) with matching
- Dental, vision, and health insurance
- Paid time off and paid training
- Employee assistance program
- Semiannual bonus opportunities
Qualifications:
- 2+ years of experience in insurance or account management.
- Proficiency in Microsoft Outlook, Word, Excel, and CRM systems.
- Willingness to undergo a background check and drug screening.
Why Choose Member Benefits?
We’re more than just an insurance and financial services organization—we’re a dedicated team of professionals committed to delivering top-tier member benefits for over 40 years. Join us and be part of a company that values its people, rewards hard work, and fosters professional growth.
Ready to Make a Difference?
Apply today and embark on a career where you can truly make an impact!
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
Supplemental Pay:
Application Question(s):
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- You want to remove emails from your Microsoft Outlook inbox, but save them for future searching.
Which option would accomplish this?
A. Archive
B. Mark as read
C. Categorize
D. Flag
E. Set as high importance
Work Location: Remote
