District Manager & Store Manager
Hourly, Based upon experience + bonus & incentive
Full Time + Benefits (Up to 40 hrs/wk)
Assistant Managers assist the Store Manager in the day to day operations of the retail location. Assistant Managers provide leadership and support for the sales staff as well as promoting a culture of pride of ownership. Assistant Managers achieve success through being professional, friendly, outgoing, energetic and valuing repeat business. Assistant Managers will use customer service, product knowledge, communication, time management and sales ability while assisting guests to ensure a high quality visit every time. Additionally, Assistant Managers are responsible for maintaining the properties appearance to company standards and completion of all assignments and tasks.
Provided the individual meets all required applicable laws regarding terms of employment the following are the minimum qualifications for this position.
3 years retail customer service experience
Computer Literacy (Operating in a PC environment)
Able to be bonded and maintain coverage by Company’s Insurance provider
Maintain access to reliable & secure transportation
Must meet licensing requirements where applicable
4 years retail customer service experience
2 years retail management experience
Duties & Responsibilities
Greet and acknowledge every guest genuinely
Approach and offer assistance to every guest
Merchandise product displays to create interest for guests
Maintain appearance and cleanliness throughout the property
Actively seek opportunities to up sell and add-on additional merchandise further enhancing the guest’s experience
Proactively patrol the property so as to be aware of and prevent theft, safety, inventory and operational concerns and communicate them to the appropriate individuals
Participate in and perform physical inventories and cycle counting
Maintain schedule flexibility (Including: Nights, Weekends, Days, Evenings, Holidays, Covering shifts with little to no notice)
Provide leadership, training, and accountability for the sales staff
Ability to meet deadlines to complete assigned duties and tasks in a timely manner
Assist with hiring, interviewing, and staffing of the store
Participate in Physical Inventories
Coordinate with Store Manager to ensure payroll is within budget
Prepare accurate and timely sales and deposit reporting
Follow applicable company policies and procedures at all times
Able to communicate effectively with sales staff and corporate
Key Performance Metrics for Position
Assistant Managers performance will be measured in the following areas.
Shift Goal Obtained by % of Shifts
Overall Lines per Invoice
Lines per Invoice (excluding Services)
Store Overtime as a % of Sales
Inventory Adjustments as a % of Sales
Quarterly attendance exceeding 97%
PRM will use these metrics to help determine performance in the position as well as eligibility for applicable increases.
This job will require: bending, stooping, reaching, standing, lifting, walking, climbing, pushing, pulling and repetitive tasks. Assistant Managers must be able to lift and handle objects weighing 50lbs or more in a safe manner as well as standing (in place or moving) up to 100% of their shift.
This position has moderate supervisory functions, directing the operations of sales and janitorial staff to accomplish assigned duties as needed. Additional supervisory duties may include, input on hiring, interviewing, training, discipline and termination but are not common.