Intern - Junior Analyst (Technical and/or Business)
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Reports To Business Solutions Supervisor
Work in partnership with Operations Management, Business Teams, Business Partners and project team members to assist with analytical needs. The BSI Junior Analyst will research, analyze, evaluate, and document proposed solutions to support business initiatives. Assist in all stages of the Process Development Life Cycle (PDLC), identifies and refines business objectives, rules, and requirements. Facilitates the construction, verification, and implementation of the associated solution with operational assistance and support.
The Junior Analyst will report to the Business Solutions Supervisor, except when assigned to a specific project, they will report to the Project Manager of that project. The role supports the Fiserv Solutions and Servicing Solutions team through efficiency tests, audit reviews, and process analysis. This role will also provide the Infrastructure Technology Team support through analysis and Implementation assistance.
Responsible for completing analytical tasks and expectations, including but not limited to coordinating communications, scheduling meetings and organizing of personnel required for project design, development and implementation.
Supports main system application users in the preparation of detailed system specifications and application structure documentation, including the analysis and documentation of business processes related to Bank financial systems. Identifies affected systems in order to ensure continued strong level of system integration
Assists users in the functional acceptance testing and conversion of new applications or existing application release updates. Provide periodic updates to the Executive Sponsors; review timelines and provides assistance to ensure projects stay within the projected delivery timeframes.Recommend process improvement solutions by partnering with the product manager to build cohesive release content. Become the Subject Matter Expert for implementation process flows, and develop supporting documentation for the Business Solutions Team.
Special Project assignment and support as delegated by the Chief Technology Officer
Ability to assess capability gaps and identify new capabilities required by the enterprise
Understand the organizations business and how the technology supports the business
Experience translating business needs and stakeholder’s visions into technical requirements
Ability to determine probability of the occurrence; Conduct analysis and root cause of defect
Facilitate meetings to gather feedback on requirements and solution results.
Experience providing detail actionable requirements (Stories)
Documenting process maps; Ability to provide Scenarios and/or use cases
Proficient with Data Flow Diagrams, Analysis, and submission of Change Control Form
Excellent communication skills, detail oriented, articulate and able to handle multiple responsibilities in a fast paced environment.
Experience creating technical documentation, including requirements definition, test plans and use case scenarios.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to sit for long periods of time is essential. No travel requirements.
Position Type and Expected Hours of Work
This is a internship, full-time position. The role has in-office requirements, Monday through Friday. Schedules can start at 7 am – 9 am. The Role requires a full 8 hour work day, with breaks and lunch as required by BSI Corporate policy.
Education and Experience
Bachelors is preferred with a minimum of 3 years related experience in mortgage industry analysis or reporting analytics. Strong reporting experience and/or scripting knowledge is desired and/or preferred. Proven technical writing and editing capabilities, knowledge of desktop publishing software preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.