The Director of Treasury Management is Responsible for leading the Bank’s Treasury Management Services department in providing customer with the financial tools, products and services needed to meet their financial goals. Insures treasury management customers are provided with a seamless, friction-right ecosystem tailored to their needs, made up of solutions, business lines and channels. Puts customer needs at the center of all treasury management activities to further engage current customers, expand relationships and help acquire new customers and relationships.
Manages Treasury Management Officers, Non-Profit Customer Relationship Officer and the Treasury Management Operations Officer.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:
Responsible for overseeing all aspects of Treasury Management. Helps to create Treasury Management product options and packages based on customers’ unique needs.
Reviews customer fees to determine the most appropriate fee structure for the Bank’s products and services and makes appropriate recommendations. Fees include Treasury Management product fees and account fees. Analyzes department profitability and makes appropriate recommendations.
Oversees Treasury Management staff proposals and other communications, including coordination of product demonstrations, on-site product installation and training, and customer service calls. Also ensures department goals are achieved.
Reviews current and prospective Treasury Management customer product usage. Evaluates data related to the number of customer accounts, services utilized, complexity of accounts, and revenue generation opportunities.
Understands product profitability, operations and competitor offerings in order to provide collaborative leadership in product design, pricing structure and profitability.
Facilitates market needs assessment, using primary and secondary market research. Analyzes market competition relative to products and pricing.
Identifies risks, competitive position, documentation / management issues, legal concerns, and compliance related matters for all Treasury Management products and services.
Leads and manages new product/service implementations for Treasury Management. Collaborates with internal departments to formulate packaging, presentation to customer, product name, features/benefits, advertising strategy, etc.
Recommends product improvements and continually monitors products and services to ensure they are effective. Provides specific leadership on any business unit specific product innovations.
Coordinates with various departments to develop products and procedures. Ensures that staff (including lending and retail staff) is sufficiently trained relative to new and existing Treasury Management products.
Works with Banking Services Operations to ensure that all appropriate processes are available on the Bank’s platform & teller systems.
Puts customer needs at the center of all treasury management activities to further engage current customers, expand relationships and help acquire new customers and relationships.
May accompany officers on business calls.
Assists in promoting the Bank’s products and services through careful interaction with internal Bank staff and external customers, help with attending other business line meetings to discuss, promote and educate Treasury Management products and services.
Works with other business lines ensure cross channel penetration of products and services.
Actively participates in community and professional organizations.
Develops department and individual goals. Creates annual business plans incorporating the overall Bank’s strategy
Provides on-going support and follow-up to ensure systems are working properly.
Provides direction on relative to such matters pricing issues, functionality questions, customization situations, issue resolution, and managing crises.
Respond to customer calls that are sales or service related and resolve potential issues.
Develops strategy, designs, and directs the Business Online Banking product in conjunction with other Bank departments. Recommends improvements as needed. Monitors performance. \
Networks with outside contacts to resolve issues and identify how other systems are utilized.
Evaluates current and prospective customer account and service offerings to ensure customers’ needs are met, and that the appropriate profitability model is in place or offered is appropriate
Coordinates with other departments to make enhancements to the Business Online Banking product and future products, including various service provider relationships with interface products
Works closely with the Treasury Management Operations Officer to ensure a seamless delivery of services.
Has full working knowledge of system capabilities, policies and procedures.
Makes recommendations and implements policies and procedures to enhance the effectiveness and efficiency of Treasury Management processes. Reviews and interprets overall consistency of policies and procedures. Identifies quantitative and qualitative trends and recommends action, if appropriate.
Remains current on all Treasury Management and banking related regulations and laws, documentation requirements, policies and procedures for Bank.
Coordinates with various Bank business units on any integrated or inter-related processes. Advises and recommends the most effective procedures on related work issues.
Works with appropriate departments to ensure that current technologies provide a strong system to meet the needs of business unit areas. Remains current on new and upcoming technology that may benefit the Bank and its customers. Makes recommendations and assists in the implementation of new technology.
Makes recommendations to the Deposit Rate Review Committee on deposit rates.
Understands and remains current on banking and payments trends.
Ensures that departmental operations comply with applicable regulations and laws. Remains current on compliance developments in cash management and government banking.
Recommends and/or leads changes required by laws and regulations.
Coordinates with Compliance Department on all required reporting and important compliance issues. Provides responses to audit findings.
Recommend updates to Treasury Management operating procedures in order to improve compliance requirements and efficiencies.
Works cooperatively with other members of the Bank and is willing to extend themselves beyond the general demands of the position. A specific important part of this approach includes an ongoing concern for the business success of the organization as a whole.
Represents the Bank through participating in various community and industry related activities.
Supports the efforts of senior manager and other department managers in team building with other internal customer contact areas.
Manages staff, including motivating, training, advising, performance feedback, time and attendance, workflow management and employee relations. Works with employees to identify professional development/growth opportunity to strengthen talent.
Makes hiring, salary and promotion recommendations.
Acts as a role model for department staff and employees.
Participates in the preparation and on-going monitoring budget. Provides projections for overall budgeted volume.
Creates department project lists that reflect the business unit’s strategic plan. Leads the department to achieve completion of the projects.
Education & Certification:
Bachelor’s degree required, advance degree preferred.
At least seven years’ experience in treasury management with at least two years in a supervisory capacity.
Accredited Certified Treasury (CTP) designation preferred
Knowledge, Skills & Abilities
Specialized knowledge of treasury management, and business banking as well as related products and customer focused with the ability to assess solution development opportunities.
Thorough knowledge of the competitive market, operations, and various products and services within treasury management and payments.
Mature business services.
Ability to work in a cross functional team environment and be a good team player.
Strong computer, technology, and competitive analysis skills.
Must have cyber security awareness to protect the digital environment, the Bank, and customers
Practical business knowledge – ability to understand and prioritize business issues
Critical Thinking Skills:
well-developed analytical, organizational, decision-making and managerial skills.
Integrity and Trust
Organization Skills Ability to manage and collaborate on multiple concurrent initiatives
Sound Judgement with the ability to be proactive, well organized and results-oriented
Relationship Building Strong networking, influencing and understanding of business development skills
System Savvy/Digital Supporter
Good Verbal and Written Communication Skills
(Existing and prospective commercial customers, Bank staff, senior management, third-party service providers, federal and state regulatory agencies Positions with which incumbent has most frequent contact)
Normal Physical Capabilities:
Incumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position: travel throughout the Bank’s primary and secondary market areas, bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 25 lbs., move throughout building, operate office equipment (i.e., fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank’s facilities.
- Reasonable accommodation may be available for qualified individuals with disabilities.
Internal - Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.
External - Some travel to remote Bank locations will be required. May include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.