Asset Protection Service Associate - La Plaza

JCPenney - McAllen, TX (30+ days ago)3.7


Are you interested in the Criminal Justice field, but not the least bit interested in riding around in a patrol car? Are you interested in learning how to run a business and how profitability is affected by having a sound, theft-free, safe work environment? Would you describe yourself as a confident, dedicated and able to directly handle difficult customer situations with ease? Well…being an Asset Protection Service Associate at JCPenney might be the position for you! Come be a part of our team.
The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store.

Responsibilities:
Customer Service
Greets and assists customers in finding products and delivers outstanding customer service
Demonstrates WORTH behaviors consistently
Partners with other team members when additional support is needed
Shrinkage & Safety
Provides a strong visual presence on the sales floor to deter theft
Drives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the system
Participates in company Asset Protection and Safety programs and enforce standards as they relate to safety and security
Maintains, supports and communicates awareness programs in store
Coaches and trains all associates on the Store Shrink Action Plan
Maintains a fair and consistent set of standards using excellent judgment and discretion
Documents significant theft incidents and preventions
Reports infractions of company policy to Asset Protection and/or store management
Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as needed
Performance Standards
Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendance

Skills and Characteristics:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive,
inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency