Project Manager - Client Success & Optimization

KePRO - Nashville, TN3.0

Job Details
KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional

Manager, Project

Summary Description

The Project Manager will facilitate the optimization activities and functions, a service-orientated function at KEPRO. This role will be critical in supporting enterprise wide Operations by tracking and supporting strategies for excellent performance. This position collaborates with others to manage projects and optimization activities and support company standards related to process improvements. Project Manager, with strong, results driven experience and collaboration skills to ensure the success of the Center of Excellence.


Leads the development and execution of project management plans for companywide optimization projects
Develop mechanism to measure, track, and illustrate projects’ savings
Supports a culture of high performance and continuous improvement that values learning and a commitment to quality
Works collaboratively with groups and division leaders to develop process improvement
Provides consistency across the enterprise for standardization and efficiency
Communicates routinely with Operations Leadership to ensure alignment across enterprise
Effectively negotiates and balances the needs of facility, division and group operations
Develops analytics surrounding project deliverables and business decision outcomes
Communicates timely and effectively in a matrix environment
Develop project strategies to solve complex technical challenges internally and externally
Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output
Shape and deliver projects to meet and exceed the expectations of our clients and our own quality and optimization criteria
Continue to develop internal relationships and developing KEPRO brand

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time


Bachelor’s Degree required and/or equivalent experience
Certified PMP, preferred
Six Sigma experience, preferred
Proven change agent; comfortable navigating through ambiguity and complexity; ability to swiftly mobilize team to meet changing demands.
Leverages deep expertise of competitive landscape and trends; encourages outside of the box thinking and consistently has finger on the pulse.
Demonstrates influential leadership; respects and incorporates the needs of stakeholders including brands, regions and functions.
Ability to motivate, develop, and inspire team while effectively executing business strategies.
Excellent executive presence and presentation skills.

Knowledge, Skills, Abilities

Building Trust – Meets commitments. Communicates information upwards accurately even when the information is bad news.
Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Customer Focus – Making customers and their needs a primary focus on one’s actions; developing and sustaining productive customer relationships.
Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization.
Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


10 years of Project Manager experience with a strong passion for driving change

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

KEPRO offers challenging careers, excellent benefits and opportunities for advancement. For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please. Visit our website at for more information on the KEPRO Family of Companies.

EOE AA M/F/Vet/Disability

KEPRO is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.