Child Support Specialist Trainee

State of Illinois - Sangamon County, IL3.8

Full-time
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Description of Duties/Essential Functions
Under immediate supervision, participates in an agency-sponsored child support services training program of up to twelve months in duration; calculates financial obligations and support balances related to child support accounts; interprets and reviews support orders, both judicial and administrative, for case review and entry into the system; resolves customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail; gathers data via face-to-face interviews and other sources and/or reviews and prepares petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CPs); establishes, modifies, and enforces financial and medical support obligations of Non-Custodial Parents (NCPs) and/or putative fathers; manages the establishment, modification, and enforcement of court orders.

Minimum Requirements
Requires education and experience equivalent to four years of college with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field; or, education and experience equivalent to two years of college with a minimum of eight semester hours in finance and four years experience in the Child Support Services program area; or, eight years of experience performing paraprofessional functions in the Child Support Services program area.

  • If you are currently an Office Coordinator within the Division of Child Support Services, you must submit a copy of an Open Competitive "A" grade with your bid and CMS 100 application.
Work Hours & Location/Agency Contact
Work Hours: 8:30am - 5:00pm

Location:
Department of Healthcare & Family Services / DCSS
CSS / Administrative Operations (51)
Centralized Enforcement Accounting (CEU) - Team 3
509 South 6th Street
Springfield, IL 62701 (Sangamon County)

Agency Contact:
Division of Child Support Personnel
509 South 6th Street
Springfield, IL 62701
(217) 557-3900
(217) 524-3960 FAX

How to Apply
Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois@Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).

Additional Documentation for Child Support Specialist Trainee:

Class Specification (Download PDF reader)
Additional Title and Exam Information (Download PDF reader)

These documents are in PDF format and can be viewed using Adobe Reader.

NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.