Full Job Description
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Plans, directs, and coordinates the activities necessary to support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with partners. Manages vendor relationships and/or vendor relationships to drive improvements. Manages processes, operational strategies, and controls. Leads a team to drive continual improvement and innovation, bringing about enhanced capabilities to support organizational objectives.
Reviews operations metrics and other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Partners with business partners across the organization and the operations teams to ensure service-level agreements, quality, and efficiency goals are delivered for daily work and new initiatives.
Monitors suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits and monitors available goods and/or services that could enhance operations. Leads and supports projects that introduce new capabilities for the organization.
At a minimum, here’s what we need from you:
Bachelor's Degree in Business, Communications, Operations, Management, or related field
4+ years of experience in people management
8+ years of experience in operations management, people leadership, or related field
In lieu of a degree, 10+ years of experience in operations management, people leadership, or related field
If we had our say, we’d also look for:
Master's Degree in Business, Communications, Operations, Management, or related field
4+ years of experience in process management, operations, people leadership,
Lean, Six Sigma
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.