The Organizational Change Manager leverages extensive change management experience, project management experience, strong leadership skills, and business acumen to lead enterprise wide change management efforts from planning through execution. The Organizational Change Manager creates and executes change management strategies and directs work streams that maximize employee change readiness for a variety of change initiatives ranging from organizational changes to process and system changes. This role will work closely with business stakeholders to help individuals understand, adjust to and adopt new concepts, practices, processes or tools. The Organizational Change manager is also a skilled Project Manager who is comfortable playing a dual role of Organizational Change Manager and Project Manager when needed.
Specific responsibilities include:
Promotes the business vision with a benefit framework that links adoption of change to successful business outcomes.
Employs a structured and pragmatic change management methodology to facilitate change and promote commitment to adapt to the change.
Tailors the change management approach to the specific needs of the project.
Prepares for change by identifying impacted stakeholders, assessing the magnitude of change and the organization’s change readiness.
Identifies pitfalls and potential points of challenge or change aversion. Develops counter strategies to mitigate or minimize potential issues.
Provides insights from experience to help the organization prepare and mitigate change risks and challenges.
Creates a communications strategy and plan to support change efforts.
Identifies and provides leadership for change advocates within the stakeholder community by involving trusted informal leaders to create employee understanding and influence successful organizational change.
Promotes and provides ongoing coaching and mentoring about change management practices to senior leadership, stakeholder managers and project managers to increase their effectiveness in driving sustainable change.
Performs quantitative assessment of change success and change adoption. Solicits feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.
Plans and facilitate meetings, making formal presentations to senior management and executives on change management efforts.
Works closely with the project team and business stakeholders to define the approach, activities and timelines, leveraging project management and change management methodologies and best practices.
Leads cross-functional teams to achieve project goals, holding teams accountable for successful results.
Delivers effective communications at various levels of the organization around project status, risks, issues or changes, building appropriate buy-in and transparency.
Performs hands-on project work, such as documenting change plan, communications, and training material, as needed by the project.
Deep knowledge Change Management methodologies, approaches and tools. Able to pragmatically apply and “right-size” these practices to fit the project and business need.
Good working knowledge of industry-standard project management methodologies and project life cycles
Driven, proactive and a do-er.
Exceptional written and oral communication skills with the ability to pull out and summarize information and tailor communication style and content for a variety of audiences. Comfortable and confident presenting to executives.
Ability to take a consultative approach to understand requirements, drill into details, and resolve issues.
Experience leading a variety of change initiatives including organizational change, process change and system change.
Skilled in building trusted relationships with team members and project stakeholders at all levels within the enterprise.
Ability to effectively address and resolve conflict within and across teams.
Deltek is a fast-paced and dynamic environment; the ability to multitask on different projects concurrently and react quickly to movements in the business is critical.
8-10 + years of progressively responsible experience with a combination of business change, process improvement, and strategic change initiatives.
3+ years of experience leading cross-functional organizational projects
B.S., Computer Science, Information Systems, Business Administration or equivalent experience
Experience or background in Consulting
Experience with acquisition - related change management tasks highly desired
Organizational development training, change management training and/or certification (desired)
Experience leading initiatives with remote teams (desired)