New Client Coordinator

Trialfacts - Remote (30+ days ago)

Remote (Work From Anywhere) New Client Coordinator

Make a Dent in the Universe by Solving the Number One Problem Faced by Medical Researchers

Hello—we’re Trialfacts, a remote entrepreneurial company, and without us, a lot of medical research would not be possible. We’re searching for a New Client Coordinatorto help our CEO and the rest of our team solve our clients’ biggest problem. If you’re looking for a position where you can set your own hours, take holidays as you see fit, work remotely from home or anywhere in the world, and help medical research succeed, then please read on.

Today’s highly sophisticated medical system has added nearly 20 years of life expectancy, reduced infant mortality by 90% and maternal mortality by 99%. Polio, leprosy, smallpox, and tuberculosis are practically eradicated, even in the poorest countries in the world. There’s plenty of room for improvement, but a big part of what’s been achieved is due to new medications, medical devices and understanding developed through clinical research.

Our clients– academic researchers and medical research organizations, are working hard to continue to develop treatments and devices, increase our understanding, eradicate sickness and improve quality of life. Their biggest challenge is spending half of their time searching for and never being able to recruit enough of the patients required for their clinical trials.

Our company– Trialfacts, removes the biggest hurdle and frustration to conducting their research, by recruiting the patients they require for their clinical trials, and many times thereby saving their research. We’re the only company in the industry to also do this in a predictable and reliable manner, by determining upfront exactly how many patients we can recruit, and backing that up with a money-back guarantee.

We're looking for someone who can:

Communicate—A large part of this role involves corresponding with and educating potential clients, mostly by email. This includes responding to enquiries generated by our outbound email campaign and inbound through our website, as well as following up with each new client opportunity.

Coordinate—You’ll be performing the critical role of managing each potential new client opportunity as a project. It’s your job to coordinate with our CEO Nick; who is our salesperson, Jess; who performs our Due Diligence process, and researchers; our potential clients, to ensure that each opportunity is progressing through the stages of our new client pipeline like a well-oiled machine.

To do this you’ll need a relentless focus on next steps, client education, coordination of people, and serious organization skills to do this at scale across a large number of new client opportunities simultaneously.

Learn—No experience is necessary, but you’ll need to rapidly develop a thorough understanding of the industry, our clients, their concerns, our service, and new software and technology. You’ll be trained and work closely with our CEO, so you can hit the ground running, but you’ll also need to be able to independently learn via courses and other resources that we’ll pay for.

Market—The other part of this role is to work with our CEO Nick and other team members to implement additional marketing strategies to grow the number of new client meetings performed by Nick each week. Right now we’re seeing a lot of success from, and are mostly focused on our content marketing.

What’s in it for you:

Autonomy— We don’t have set working hours. We don’t have a holiday policy (you can take holidays whenever you want). We don’t micromanage or babysit. You’ll be accountable to the rest of the team purely on your results, and not on the number of hours spent working.

Our team is remote (we communicate viaSlack,Google HangoutsandBasecamp). We set our own hours based on what works for us and our clients. As long as you have a good internet connection you can work from wherever you choose.

Innovation— We’re the first and only company in our industry to guarantee our results. We’ve launched innovative patient recruitment strategies (e.g. ourphone screening appointment system,researcher interviews) that provide predictability and certainty in a volatile industry, and we’re constantly improving our service.

We apply the same innovative approach internally to how we operate our business. We’ve streamlined and automated (think templated emails, automated follow-up, and optimized proposal templates) a lot of our new opportunity pipeline, and are constantly testing the latest and greatest sales automation tools (e.g.Mixmax,ProsperWorks,Zapieretc).

Impact— Trialfacts plays an extremely important role in contributing to medical research and driving humanity forward. Our clients—researchers working at universities, pharmaceutical companies, biotech companies, natural medicine companies, hospitals and medical practices—work hard to develop treatments and technology that cure diseases and improve quality of life.

We are the only company that solves recruitment problems in a predictable and reliable way—our consistent, results-driven process makes us the only recruitment company that provides a money-back guarantee.

Growth— As a member of a small team you'll be exposed to many areas of the business. You'll be given the opportunity to learn many new skills and experiment in many new areas, as well as progress and build on what you already know. You'll be testing and implementing new marketing strategies. You'll have access to courses and training programs of your choice, paid for by Trialfacts.

Opportunity— As a small and innovative team we’ve done away with outdated corporate thinking like the physical office, micromanaging and bureaucratic leave processes, but we haven’t thrown the baby out with the bathwater. We offer a stable salary + results-based compensation package, discretionary annual bonuses, annual salary review, a personal and tailored development plan reviewed with you every three months, and the possibility to grow into positions of additional responsibility and leadership in the future.

We’re growing rapidly through repeat business, referrals and new clients. We're an innovative company in an industry ripe for disruption. The future looks optimistic as we continue to improve and expand on our core service.

This position is for you if you:

  • Excel at written & spoken communication- from answering potential client emails to communicating with colleagues, being able to write well is a must for any Trialfacts position, and especially this one. Being in a remote team, you must be great at communicating, and if necessary be willing to pick up the phone and speak with our clients.
  • Are highly organized- you'll be interacting with many different potential clients, while also managing enquiries from existing lead generation campaigns. If you're not highly organized and comfortable in a fast-paced environment then you're not a good-fit for this role.
  • Are flexible- in an entrepreneurial business we sometimes have to wear different hats. We're looking for someone that takes ownership and wants to help grow our company. If you're the kind of person who would rather sit back and say "that's not my responsibility"then please don't apply.
  • Love learning- we're a team that's driven by learning and improving. We're looking for someone who wants to learn and develop their professional and business skills, grow as a person and constantly improve the service that we provide. This includes someone who is comfortable getting up to speed quickly and is able to quickly understand the unique situation each client is in.
  • Have a passion for making data-driven decisions- these days marketing and all parts of business requires a love of data. If you’re not comfortable with gathering, cleaning and interpreting data, then please don’t apply. You don’t need to have a statistics PhD, but if you’re not comfortable with Excel, then this is not the position for you.
  • Are proficient in HTML- Similar to the above, marketing today relies heavily on technology and automation. You don’t need any formal development experience but if you’re not comfortable with at least HTML, please don’t apply. Similarly, if you’re notthe kind of person that loves testing out new tools and technology, this position is not a good fit.
  • Are results-driven- you will be coached and guided, but ultimately you will be responsible for your performance which will directly impact your compensation.
  • Are looking for a full-time position - we’re experiencing growth and we need someone who can fully commit to Trialfacts and get up to speed fairly quickly. We’re not looking for someone who has their own part-time business or freelancing career on the side.

Interested in making a difference with us? Here’s how to apply:

Job Type: Full-time