Full-timeEstimated: $36,000 - $50,000 a year
Full Job Description
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 200,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.
Do you love working on many topics at once, driving change, developing our function, do you always want to help inspire your teams/colleagues to do better in an ever progressing environment where change is the norm?
As an Operational Support Lead, you can be driving all sorts of topics and initiatives to drive the progression of your function. Also, you will be inspiring a group of Service Delivery Associates/Specialists with their own development journey. Your support will liberate the functions Accountable Leads to laser focused on delivery and strategy. You are experienced and motivated to lead people from the front. You will be results orientated with total focus on enabling your Associates/specialists to achieve and exceed the expectations of Klarna’s merchants from onboarding through the entire merchant journey with Klarna. You will ultimately promote and drive the competence of your assigned Service Delivery staff.
What will you be doing? As the Operational Support Lead you will be working with a diverse range of initiatives, you can be involved in the assessment and progression of the individuals and team operational quality, also you could be involved with Klarna’s ongoing market expansion. You will initiate and drive activities to continually improve and calibrate our deliveries to the needs of the merchants and the operational processes. Then when it is needed you might get stuck in and support your colleagues during peak times.
You will work mostly with internal stakeholders and will report to the Merchant Service Regional Lead.
Main Duties include:
Supporting MFO Management with projects to further the functions objectives
Coaching/development of employees to achieve operational targets
Coaching/development of employees to progress in their Klarna careers
Represent teams internally with stakeholders and initiatives
Establish, drive and implement improvement
Who are you?
You have experience of successfully coaching/inspiring teams
You might have experience leading
You comfortably work with multiple tasks
You are a strong communicator who naturally adapts to all types of people
You have excellent spoken and written skills in English
Spanish or French would be advantageous
You will work in a great environment where anything is possible, you will work with amazing colleagues and be given the best equipment.
Interested? Apply quick as we speak with suitable candidates continuously