Windows SCCM Analyst I-3DKJM
Windows SCCM Analyst I
The Windows SCCM Analyst I position is responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.
Respond to and resolve help desk escalations based on training.
Complete related work orders or request-based tasks based on standard operating procedures ( SOP). such as security patching, software deployments, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.
Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.
Develop and maintain a basic understanding of diagnostic tools.
Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.
Complete individual projects as assigned and evening responsibilities as scheduled.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Nature and Scope:
Minimum of 2 years’ higher education and/or work experience
Prior experience reading and digesting technical information
Proven written and verbal communication skills
Prior experience communicating technical problems to management
Strong customer focus, including ability to manage customer needs and multiple work priorities
Associates’ degree in technology-related field
Certifications or special training in related technologies
Ability to provide updates and statuses
We encourage candidates with relevant military experience to apply.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
Primary Location: New York-Amherst-Commerce Drive
Job Field: Information Technology
Job Posting Oct 26, 2018, 11:35:29 AM
Unposting Date Ongoing