The Manager - Training is responsible for planning, coordinating, and monitoring the effectiveness of training for a VP area or major group within the VP area, impacting multiple job families. This position is responsible to lead and partner on performance improvement initiatives that combine operational, regulatory, and customer service expertise required to effectively navigate, document, and service a complex population of patients, families, physicians, and customers. The Training Manager identifies opportunities for improvement focusing on evidence-based practices, regulatory and accrediting agency requirements, and monitoring of high risk, high volume and/or problem prone processes. This position is responsible for negotiating timelines and priorities for projects, coordinating action plans, and monitoring of results that are consistent with the overall strategic goals and imperatives.
This position is a key leadership role and manages multiple training-focused positions. This position will also focus on integration of the quality and training components of the business across all internal departments setting a Best Practice Standard for Stanford Health Care. The role has responsibility for championing quality and training as the foundation of success. The position is required to develop and maintain a structure to manage that foundation strategically.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
- Partner with leadership to strategically plan, deploy, and maintain a Best of Class department/VP area. Responsible for maintaining robust new hire, remediation, refresher, and enhanced skills training programs. Oversees development of a comprehensive curriculum of courses for multiple job families covering a broad range of topics, including department-specific skills/technologies, as well as more general subject matter, such as customer relationship skills.
- Ensures that policies and processes are followed.
- Provide leadership for quality and training initiatives identifying opportunities to enhance the effectiveness of both to meet Best Practice performance goals.
- Utilize and develop valid internal and external standards to measure quality.
- The position will ensure that training activities are directed toward analysis of data, with a focus on improvement of process.
- Provides staff leadership, hires and coaches employees, ensures adherence to performance standards.
- Maintains network with affiliate institutions, organizations, and associations and other health care providers to stay in touch with developments and trends in the healthcare market as it relates to best practices.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Bachelor's degree in a work-related field/discipline from an accredited college or university
Eight years of progressively responsible and directly related work experience. Previous management responsibility a plus.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
- Excellent technical skills and understanding of training technologies and methodologies
- Proven ability to apply data findings to quality improvement of operational processes
- Ability to Lead/direct teams/projects/work activities; Build relationships and foster teamwork
Communicates effectively to facilitate positive working relationships and achieve desired outcomes
- Effectively leverage diversity to provide the benefit of different perspectives
- Demonstrated success in leading, coordinating and managing large and small training programs across multiple functional areas
- Project Management skills
Relationship and team building to achieve desired organizational results
Written and verbal communication skills