Full Job Description
The Assistant Manager will partner with the General Manager to ensure consistency in messaging overall studio results. In the absence of the General Manager, the Assistant Manager will provide leadership and support to the studio team. The Assistant Manager will also produce sales and providing exceptional service to all customers consistent with the Design Within Reach mission.
What you'll do:
You'll have opportunities to design, achieve and build relationships every day as you...
Sales generation: meet or exceed personal and Outlet sales goals.
Expand the customer's connection to the brand by increasing email sign-up in the studio
Prospect for new business on a weekly basis using company programs and tools
Use product information and design knowledge to show and explain merchandise features and benefits
Help customers in a courteous, knowledgeable, and genuinely interested manner
Suggest additional items based on assessing customer needs
Close the sale, writing a quote and following up with customer
Support the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community
Handle all merchandise returns and customer problems/complaints in a positive manner
Enter customer orders according to company procedure.
Product knowledge: maintain a thorough knowledge of Design Within Reach products.
Read all communication and materials on product forwarded from corporate offices
Demonstrate an enthusiasm for design, including designers and the design industry
Attend studio meetings, share information amongst peers and make use of the web and catalog
Merchandising: help maintain the Studio's design and housekeeping standards.
Support floor and fixture changes
Receive process and ship product
Make use of the visual standards guidelines to ensure studio meets company standards at all times
Maintain a clean work space, back room and restroom
Support basic maintenance of the studio (light bulb replacement, painting)
Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.
Contact the General Manager or Area Manager should any loss prevention or safety situation arise or be suspect
Work relations: work well with customers, fellow associates and corporate contacts.
Partner with fellow associates and promote a positive team spirit
Follow company procedures including attendance, personal conduct, dress code and employee discount
Communicate constructively and objectively with corporate offices when resolving customer issues
Does this sound like you?
This might be you if you have the following skills and abilities...
Previous experience or education in design or architecture preferred
Able to identify customer needs and problem solve, to understand and explain product features and benefits
Retail Experience in a commission sales environment is a plus
Experience with a POS system and proficient with MS Office software and web navigation
Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio
Attention to detail and outstanding problem-solving skills
DWR Assistant Managers are eligible for a comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more.
Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.