Individual & Family Affairs Administrator

Banner Health - Tucson, AZ (30+ days ago)3.8


At Banner Health, we believe that “leadership matters” and is a key component to providing excellent patient care. Join a nationally recognized leader that values excellence, and begin making a difference in people’s lives. This opportunity has the potential to not only lead BUHP into the new world of integrated, value-based healthcare, but also to set BUHP up to be both a state and national leader in the area of peer/family engagement, peer/family delivered services, and peer/family driven systems. We are looking for someone that has proven experience in this space (Peer, Family, Advocacy) Lived Experience that includes some type of Behavioral Health/Substance Abuse condition) personable, compassionate with an ability to move things forward, gather consensus, build programmatic changes that support member/community need; MUST have experience supervising others and degree would not be critical as the lived experience will be the critical component). This position is accepting applicants in both of our office locations located Mesa and Tucson: Mesa Corp. 525 W Brown RD Mesa, AZ 85201 UAHP 2701 E Elvira Tucson, AZ 85756 -

About University Physicians Health Plans
The University of Arizona Health Plans (UAHP) manage a variety of health plans. Our mission is to advance health and wellness through education, research and patient care.

About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

- Job Summary

This position works within the Banner University Health Plans Complete Care Program and reports to the Complete Care Administrator. The Individual and Family Affairs Administrator manages the Office of Individual and Family Affairs (OIFA) an office made up of team members who are peers and/or family members with experience receiving services in the Medicaid system. The OIFA establishes peer and family voice at every level of the system while educating and informing the community. The goals of the OIFCA are to increase opportunities for peer and family influence, increase number of peers and family members actively serving on committees, and engage in community outreach and education. The OIFA expands Banner University Health Plans community presence, offering a supportive ear to listen and learn about issues facing our neighborhoods, and elevating those issues to health plan leadership.

Essential Functions
  • Builds ongoing partnerships with members, families, youth, and key stakeholders to promote recovery, resiliency and wellness while increasing opportunities for self-advocacy to improve the system, alleviate barriers, and increase opportunities for members to improve social determinant of health, self-management, and overall wellness. This includes maintaining a constant presence at key community events and with existing advocacy groups such as the Arizona Peer and Family Coalition, Mental Health America of Arizona, local National Alliance on Mental Illness affiliates, Peer and Family Run Organizations, and other similar groups.
  • Establishes structure and mechanisms to increase the member and family voice in areas of leadership, service delivery and Contractor decision-making committees and boards.
  • Establishes and manages formal and transparent feedback loop ensuring solutions to issues are relayed to the parties who brought the initial issues forward. This includes an OIFA Dashboard that tracks and prioritizes issues while increasing accountability, transparency, and access to population health data.
  • Communicates and collaborates with members and families to identify concerns and remove barriers that affect service delivery and/or member satisfaction.
  • Ensures Banner University Health Plan meets AHCCCS requirements related to member and family representation on committees. This includes development of a contract and oversight of contractor activities related to recruitment, selection of, management of payments to, and ongoing training for member and family committee representatives.
  • Works in collaboration with the Member Advocacy Council, Youth Leaders Subcommittee, and Neighborhood Advisory Councils to identify additional culturally competent mechanisms to gain member input, beyond the formalized committee work, including the establishment of Member and Family Forums, Youth Forums, Virtual Community Meetings, and The CEO on Your Corner Neighborhood Outreach and Education events.
  • Informs member and family engagement strategies related to social media engagement, member survey, Customer Care representatives, self-reported outcome measures, member portal, Member Supported Care Circles, and other strategies.
Minimum Qualifications

Located in Arizona. Must possess a strong knowledge of social work or related human services field, as normally obtained through the completion of a bachelors degree in social work, health care or related field. 5 years of Medicaid and/or managed care experience, and 2-3 years of management/supervisory experience.

Experience receiving Medicaid services and/or navigating a public health or social service delivery system. Or experience assisting a family member in navigating such a publicly funded system. Knowledge of existing community advocacy groups and ability to collaborate with multiple system stakeholders. Knowledge of community resources for housing or treatment to assist in recovery from mental or physical illness, and ability to work with existing resources to expand the system of care.

Preferred Qualifications

Certified Psychiatric Rehabilitation Practitioner (CPRP) preferred.

Additional related education and/or experience preferred.