Sales Coordinator

Elmcroft | Eclipse Senior Living - Northfield, OH

Position Summary

Responsible for obtaining required information and assisting with admitting residents in an efficient manner. Assists with admissions of residents in accordance with established policies and procedures and as directed by the Executive Director and/or Community Relations Director.

Essential Duties

Receive and follow work schedule/instructions from the supervisor and as outlined in the established policies and procedures.
Conduct daily walk through of the community to ensure building is tour ready.
Assist in interviewing residents and responsible parties and obtain the required admission information.
Review /explain to the resident or responsible party the room rates, billing procedures, visitor/guest privileges, restrictions, resident care procedures, resident rights etc. as instructed.
Obtain the resident or responsible party signature on all required forms as instructed.
Assist in the resident admission orientation program in accordance with the established policies and procedures.
Provide residents with admission information packet and review with the resident as instructed.
Collect, assemble, and check admission papers. Forward to appropriate departments and personnel.
Ensure apartments are set up prior to move-in date.
Notify Resident Services Director of resident arrival and assure the resident in escorted to his/her assigned room.
Prepare identification records for residents as directed.
Maintain an accurate record of available beds.
Maintain a resident waiting list as instructed.
Maintain a current listing of all residents and assigned room numbers and provide copies to designated individuals as instructed.
Refer admission problems or concerns to the Executive Director or appropriate discipline as instructed.
Maintain work station and work environment in an orderly and safe manner.
Maintain an inventory of necessary supplies and prepared packets.
Assist Executive Director and/or Community Relations Director with special events inside and outside of the Community.
Tour prospective inquiries.
Creative follow up with inquiries.
Input data daily/weekly/monthly and monitor reports.
Demonstrates an understanding of compliance and ethics program policies and procedures.
Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
Maintains appropriate degree of confidentiality.
Performs other duties as assigned and which relate to the success of Elmcroft and the Care, Comfort, and Happiness of our residents.

High school diploma or equivalency. Must be motivated, compassionate and possess the necessary skills to perform the duties of the position.
Must be in possession of, or have the ability to obtain, a valid state drivers license.

Brand: Elmcroft
Address: 997 West Aurora Road Northfield, OH - 44067
Property Description: Elmcroft of Sagamore Hills
Property Number: 134-2061