Roadside Customer Service Representative (All Shifts)

Morley Companies, Inc. - Saginaw, MI

Full-time
Roadside Customer Service Representative
As a Roadside Customer Service Representative at Morley, you’ll use your excellent listening skills and positive attitude under pressure to answer calls from stranded drivers who need your help.

The best Roadside Customer Service Representatives are genuinely excited to help callers and serve as a calm and reassuring voice over the phone. Customers' safety and satisfaction are of paramount importance, and you'll help them by putting yourself in their shoes and advocating for them as necessary. Our ideal candidate is a natural problem-solver and will be confident at troubleshooting and investigating if there isn't enough information to resolve a caller's concern.

We offer very comprehensive (and affordable!) health insurance options, life insurance, 401(k) with percentage match, paid vacation and holidays and many other excellent benefits to keep you and your family happy and healthy! Our state-of-the-art facility in Saginaw Township was designed with our associates in mind. You'll have access to a large cafeteria with daily specials and free gym with fitness classes! No need to buy a whole new wardrobe – you'll even get to wear your jeans to work!

Have questions before you submit your application? Live chat with a Morley recruiter on our website during business hours.

Notes for interested candidates:
Our Roadside Assistance center operates 24/7/365. We are currently hiring for first, second and third shifts. Please indicate your shift preference when applying.
This position is eligible for shift premiums (working hours within second or third shift) and a bump in pay for cross-skilled associates.
Roadside Customer Service Representative Qualifications
High school diploma or equivalent
Minimum 1 year of customer service experience (Retail or food service experience is great!)
Ability to type 30 words per minute (take a free typing test)
Excellent communication skills and ability to adapt/respond to different types of customers
Ability to remain composed with frustrated customers who may be in stressful situations
Ability to multi-task, prioritize and manage time effectively
Want to know more about Morley?
Morley is a family owned and operated company – wowing customers with our Gold Standard® service since 1863! We've helped millions of people nationwide get back on the road when their cars break down, answer important health insurance questions, plan their dream vacations, find the perfect vehicle to purchase and more! We have over 2,500 talented and diverse associates in our locations throughout the United States.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.