Full Job Description
Do people trust your knowledge and come to you for advice?
Are you confident that your skill and technical knowledge will add value and bring customer success to the next level?
Do you want to manage your accounts like you'd run your own business?
We are on the look-out for driven, passionate, and determined Account Managers who service our existing customer base and treat the company as their own. You will be a part of a growing, fast paced industry with a company who cares about the needs of our customers and our team. Positions available in Waterbury, New Haven, and Norwalk.
BENDER has evolved into one of the largest retail and wholesale providers in Connecticut supplying a wide range of HVAC and plumbing supplies to local tradesmen. We deliver creative solutions for comfortable living and you will be doing work that matters, transforming the way people live.
BENDER has a GREAT company culture and AWESOME benefits:
We are an EOS Company
401(k) with a company match
PTO and paid holidays
Company-paid basic life insurance
Casual dress code
Employee discount program on thousands of brands
Weekly company meetings for sharing and learning
Regular 1:1 conversations with your manager to ensure you are heard and are getting feedback
EAP Program (Employee Assistance Program - Offers free confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems)
For more about our awesome benefits and work culture, click here.
Watch this video to find out more.
What you'll be doing...
Provide quality customer service by understanding the customer's needs and how best to maximize their business model to ensure success
Establish "trusted advisor" status to become a business resource for customers
Assess account performance and identify opportunity
Anticipate customer's future needs
Provide pricing and inventory availability for quotes, project bid specs, for customers via phone and/or walk-in
Communicate technical information, product promotions, and training events to customers
Manage customer needs, challenges, and issues from inception to resolution
NO COLD CALLING
Customer service experience
Distribution experience preferred
Wholesale experience a plus (electrical, plumbing, etc.) but will train the right person!
If selected, the initial step of our interview process is the Culture Index survey. Please look out for this survey in your email.
Apply now. Interviews are currently underway.