Manager, Software Services

Nintendo of America Inc. - Redmond, WA4.1

Full-timeEstimated: $84,000 - $120,000 a year
Nintendo of America Inc.

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™ and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at .


Manages one or more information systems functions for specific user group/functional area and oversees design, resource allocation, development, testing, release, and support of consumer-facing and agent-facing support tools.

Manages, coaches, and develops a team of software developers, application admins, and software testers and manages the team's strategy, roadmap, product backlog, operational execution, and priorities.

Manages the delivery of software development projects including project management, requirements gathering, User Interface (UI) functionality, software tool administration, website and application development, UAT leadership and resources

Provides ongoing support of delivered software solutions, including product improvements, bug resolution, and root cause analysis.

Responsible for reviewing business requirements and specifications across multiple disciplines and ensuring solutions are designed to business specifications

Shapes and leads projects by clarifying the project scope/approach, and incorporating input from cross-capability UX, design, and tech resources and identifying opportunities for improvement and making constructive suggestions for change

Provides project oversight on small- to medium-sized projects and direct project management on large and complex projects to ensure project delivery on time and within budget and schedule.

Collaborates with a wide variety of internal customers to understand project and business priorities and schedules work with development staff based on those priorities.

Creates and uses data-intensive metrics to make data-driven decisions and operational improvements

Identifies and advocates for opportunities to improve current procedures, processes, solutions, and systems

Ensures software solutions, websites, tools, and applications comply with Nintendo technical specifications, privacy laws, and other important guidelines

Recommends employing external vendors for resource allocation when needed and manages the work of these resources

Responsible for staff development, management, and growth

Establishes and manages appropriate goals, objectives, and metrics for assigned areas and staff, and leads the team to remain on the forefront of emerging industry practices

3 to 5 years of wide-ranging related experience in software development/support and people management

Experience in project management required

Experience managing multiple functional areas highly desired

Strong understanding of technical development environments and of software development methodologies

Effective self-service deflection techniques highly desired

Ability to prioritize multiple projects for self and team while effectively communicating realistic expectations for business stakeholders

Ability to think “broadly” and also leverage the ability to do “deep dives” and pull information together.

Ability to work collaboratively with multi-disciplinary teams in a team-oriented environment

Strong knowledge of related disciplines such as user experience, interaction design and brand communications

Basic understanding of a variety of concepts, practices, and procedures within Internet technology (i.e., HTML/HTML5, CSS, FLASH, JavaScript, and XML)

Experience working in a customer support and/or technical support organization preferred

Process flow development highly preferred

Knowledge of Nintendo products highly preferred

Undergraduate degree (Bachelor, 4-year) with a technical major such as computer science, engineering, or information systems management; or an equivalent demonstrable combination of education and experience

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