Clean guest rooms or other hotel areas as assigned, ensuring the established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints, seeking assistance from leadership when necessary. Ensures the confidentiality and security of all guest rooms.
ESSENTIAL JOB FUNCTIONS:
Report to work when scheduled, on time, in proper uniform, including nametag.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Ensure security of any assigned keys.
Review assignment sheet and update completed assignments. Check with Supervisor for additional assignments throughout the shift.
Review assigned areas and complete general removal of any trash or debris.
Stock designated supplies and equipment.
Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
Clean designated areas with proper chemicals, tools and equipment.
Ensure that nothing is stored in stairwells.
Transport any food and beverage trays/items in public areas to service areas.
Transport linens and other supplies as requested to and from housekeeping teams on the floors.
Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
Clean all lamps, light fixtures and light switches; check for proper working condition.
Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
Remove dust, grease and smears from house/public phones and reposition properly.
Remove dust on drapes and realign to correct position.
Inspect condition of planters and plants; remove debris, polish planters.
Remove dust, dirt, marks and fingerprints from doors and door frames.
Remove stains, scuff marks, and dust from baseboards, ledges and corners.
Empty trash containers into proper containers for recycling.
Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, etc.). Replace floor mats. Remove debris from elevator tracks.
Empty vacuum cleaner bags, replace and clean machines.
Remove soil, dirt, soap build-up and hair from public bathroom mirrors, vanities, sinks, toilets/urinals, and floors.
Replace facial and toilet tissues, hand towels, soaps in correct amount and location.
Sweep front entrance.
Sweep pool deck.
Remove soiled towels from pool area and return them to Laundry.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items to the Supervisor immediately.
Handle guest complaints, ensuring guest satisfaction.
Ensure security of hotel property.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
High School Diploma or equivalent