- Associate's Degree
- High School Diploma or GED
- Integrated Library System
- Microsoft Word
- Customer Service
- Office Experience
These two (2) 20hr/wk positions are responsible for performing patron service, technology assistance and general clerical work at the circulation desk.
Essential Job Functions
Greet and respond to patron requests for information and materials and assistance in person, by telephone, by email, through web forms or via the Vermont Clover (Inter Library Loan) System.
Provide general patron orientation to Library collections and use of the Library
Direct patrons to appropriate places or to other library staff as needed to best meet the patron needs.
Maintain decorum for the library per library policies and procedures.
Provide a variety of patron services using a fully integrated automated library system, including but not limited to; entering patron data, such as name and address and issuing library cards; recording changes of address/name and using the notes field to record special circumstances, charging library materials in-and-out.
Processing overdue notices and bills to meet deadlines set forth by library systems administrator; including but not limited to; telephoning delinquent accounts.
Receiving fines and donations and crediting patron accounts by either cash, check or charge through MuniciPay System Use cash register accordingly
Searching the automated catalog to place holds; and process reserves and patron requests for information; renewing library books and materials for patrons in-house or over the telephone using ILS system.Use and help patrons with the OPAC as needed
Answer phone calls, phone requests, take and distribute messages. Perform ready reference as needed.
Research, receive order and expend and process library books and materials
Check in and distribute incoming mail, and collect, seal and stamp outgoing mail.
Handle cash receipts and keep records of disbursements and balance cash on hand at the end of day.
Assist in shelving library materials - alphabetically or numerically - in stacks as needed.
Conduct basic bibliographic research for patrons and displays.
Prepare materials for circulation; i.e. put carts in order, check in.
Research and prepare order form for patron requests and provide correct information for Selectors or inter-library loan department.
Schedule conferences rooms.
Responsible for opening and closing procedure for library.
Report violations of library rules or other conduct effecting library security to supervisor.
Assists with trespass notices as needed. Perform incident documentation through library intranet.
Performs necessary data collection and reporting for circulation and reference statistics.
Performs on demand room bookings.
Maintain and create book displays and Bulletin boards.
Report violations of library rules or other conduct effecting library security to supervisor. Assists with trespass notices as needed.
Perform light custodial and grounds maintenance tasks as needed.
Qualifications/Basic Job Requirements
High School diploma or equivalent required.
Two years in public service setting in an office, professional and/or library environment required.
Associates degree and two years work experience in office setting, customer service experience preferred.
Ability to interact with co-workers and public in a professional and courtesy manner.
Ability to learn and use fully integrated automated library system.
Ability to file alphabetically, numerically and to learn the Dewey Decimal filing system.
Ability to type 40 wpm.
Familiarity with computers, word processing, accounting software and automated library systems, and standard office equipment.
Proficient knowledge of including but not limited to Microsoft, Word, Excel.
Ability to actively learn and teach library 3rd party vendor platforms such as downloadable e-books, downloadable audiobooks, movie streaming and other online resources.
Knowledge of internet usage and email and standard office equipment.
Ability to obtain a working knowledge of all department operations and procedures and relevant City policies.
Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
Regular attendance is necessary and is essential to meeting the expectations of the job functions.
Ability to understand and comply with City standards, safety rules and personnel policies.
Ability to learn and interpret department polices and procedures.
Ability to communicate to co-workers and general public orally effectively orally and in writing.
Ability to multi-task in a busy environment.
Work is performed in a public service library setting, which will require some evening and weekend work.
Able to handle volatile or potentially dangerous individuals and situations following library procedures.
Work required standing for long periods.
Work requires the ability to lift, stretch and bend.
The City of Burlington will not tolerate unlawful harassment or discrimination on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, veteran status, disability, HIV positive status or genetic information. The City is also committed to providing proper access to services, facilities, and employment opportunities.
Applications for this position are only accepted on-line at https://www.governmentjobs.com/careers/burlingtonvt
For accessibility information or alternative formats, please contact Human Resources Department at 865-7145.
WOMEN, MINORITIES, VETERANS AND PERSONS WITH DISABILITIES ARE HIGHLY ENCOURAGED TO APPLY. EOE
AmeriCorps, PeaceCorps and National Service alumni are encouraged to apply.